9 Needs Assessment Jobs

Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies. Feedback and Evaluation: Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. Call Calibration Sessions: Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality. Stay Updated: Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions. Execution of Policies: Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. Compliance Assurance: Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs. Candidate Requirements Experience: Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations. Preferred Qualification: Graduate from any stream Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Adaptability: Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team. Organizational Skills: Strong organizational skills to manage training schedules, materials, and documentation effectively. Team Collaboration: Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.

Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Revenue Cycle Management, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Revenue Cycle Management procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within Revenue Cycle Management team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Revenue Cycle Management strategies. Feedback and Evaluation: Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. Call Calibration Sessions: Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the RCM team. Provide insights and feedback to enhance call quality. Stay Updated: Stay abreast of all updates, changes, and advancements within the Revenue Cycle Management domain. Keep training materials current and incorporate the latest industry best practices into training sessions. Execution of Policies: Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. Compliance Assurance: Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Revenue Cycle Management training programs. Candidate Requirements Experience: Proven experience of 2+ yrs. with a focus on Revenue Cycle Management, preferably working as a Trainer role. Familiarity with Revenue Cycle Management processes, compliance standards, and industry regulations. Preferred Qualification: Graduate from any stream Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Adaptability: Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Revenue Cycle Management team. Organizational Skills: Strong organizational skills to manage training schedules, materials, and documentation effectively. Team Collaboration: Collaborate with management to stay updated on industry changes and ensure training programs align with current best practices.

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR 4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. Administering Employee Training Program Promotes and informs employees about all training programs. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence. Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Meets with training cadre on a regular basis to support training efforts. Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns. Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets Ensures all training and development activities (department specific and general property training) are strategically linked to the organization s mission and vision. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance. Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Utilizes P-card if appropriate to control and monitor departmental expenditures.

We're looking for a driven individual to initiate telephonic conversations with candidates interested in our programs. You'll build strong relationships, understand customer needs, and ensure satisfaction through excellent pre- and post-sales follow-ups. Key Responsibilities: Initiate telephonic conversations with candidates interested in our Outscals programs. Build and maintain strong relationships with potential customers. Identify and assess customer needs to provide customized and effective solutions. Coordinate pre- and post-sales follow-ups to ensure customer satisfaction and retention. Must-Haves: Ability to work efficiently under high-pressure situations . Excellent English communication skills (written and verbal). Street-smart attitude , balancing hard work with smart strategies. Good to Have: Familiarity with technical terminology . Self-motivated with a proactive learning attitude and attention to detail. Proficiency in Excel/Google Sheets . Ability to explain complex products simply and effectively . Excellent communication skills.

Responsibilities Include: Execute the Talent Development strategy for the region in alignment with the Global Talent Development strategy Serve as the regional resource and subject matter expert to identify, develop, deliver, and measure learning and development opportunities as well as expert for assessing, developing and motivating talent collaborating with the regional HR operations. Translate global development programs to the region to ensure effective regional talent development Partner with business leaders and HR to effectively identify strategic learning & development needs in the region and most effective learning and development solutions for individuals and complete organizations Implement evaluation techniques to ensure learnings are resonating and making an impact Coordinate regional internal trainer network and build capability and skills to support the regional Talent Development strategy Drive the Performance & Development cycle in-region Serve as a partner to the assigned Regional Functional / Business Leader (and their Local HR Partner) to develop and execute their respective talent strategy in the region Work with mid-level management to identify the talent gaps to meet goals and retain critical talent Facilitate annual talent processes for the function/business in your region Develop regional talent insights and share these at global level to ensure overall organization development Drive organizational development for assigned regional function/business by designing and delivering talent development solutions in alignment with business strategy and learner expectations in mind using an effective mix of internal and external solutions Manage and prioritize multiple team-based projects. Leverage strong project management and influencing skills to achieve business results Provide coaching and support to key functional/business leaders in the creation of robust individual development plans that meet succession, retention and career progression needs Ensure an ongoing process exists that continuously enhances the knowledge and capability of key talent in order to enable managers to effectively lead the organization toward achievement of strategic initiatives.

Positivity, empathy, compassion, resiliency, agility, flexibility and a growth mindset! 4-7 years of corporate training experience, with a good academic record, excellent oral and written communication, strong interpersonal skills, and attention to detail with a strong (internal) customer focus. Must be comfortable working in US shift timings. Experience training employees in the areas of sales, or engineering, or marketing, and/or customer success and healthcare sector. Experience developing training programs in the healthcare industry preferred Proficiency in working with training pathways, analyzing data, and generating presentations through tools like Google Suite, MS Excel, Powerpoint, Learning Management Systems. Knowledge of ADDIE Principles and conceptual strength on Adult Learning with awareness of contemporary methodologies. Training delivery experience would be a plus. Proficiency in presenting concepts, and ideas through PowerPoint, emails, and narrative documents. Excellent communication and negotiation skills; sharp business acumen.

Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only

Resolving customer complaints brought to your attention Record data of every interaction in the syste Identify customer needs and provide accurate information and solutions Handle every situation with patience Required Candidate profile Excellent English communication UG/ Freshers both can apply Good convincing, negotiation and problem solving skills Rotational shifts Confident person Prioritize & manage work queue

Identifying training needs: You will be responsible for identifying the training needs of employees in the organization by analyzing performance data, conducting surveys, and consulting with department heads and managers to determine areas where employees require additional training and development. Managing training logistics: You will be responsible for managing the logistics of training programs, such as scheduling training sessions, booking venues, and coordinating with external as well as internal trainers and participants. Measuring training effectiveness: You will be responsible for measuring the effectiveness of training programs and making recommendations for improvements. This may involve analyzing feedback from participants, monitoring performance metrics, and conducting evaluations. Supporting the learning and development team: You will be expected to provide support to the learning and development team by coordinating with internal and external stakeholders, managing budgets, and ensuring compliance with regulatory company requirements. Keeping up to date with industry trends: You will be expected to be up to date with industry trends and best practices in learning and development and make recommendations to improve the organizations training and development initiatives. Managing learning and development technology: You will be responsible for managing learning and development technology, such as learning management systems, online training platforms, and e-learning tools. Performance Management: Own the performance management cycle end-to-end to ensure timely and high-quality completion of the performance management process in the company Partner with Leadership: Partner with the global business leaders and US HR leadership to continue to push the envelope for strategic LD initiatives in the company. To be successful in this role, you should have excellent communication and interpersonal skills, be able to work effectively with a variety of stakeholders, have strong project management skills, and be able to think creatively to develop effective training programs. Ideally, you have: Graduate: Post Graduate degree in Business or Human Resources is an added advantage 7+ years of experience in a LD Operations position is a MUST. Proficient in Microsoft Office, various Learning Management Systems (LMS) Past Leadership experience managing the LD team or certain initiatives within the LD team. Why Explore a Career at Accordion: High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes. Entrepreneurial Environment : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities. Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve. Other benefits for full time employees: Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor s consultations, counsellors, etc Corporate Meal card options for ease of use and tax benefits. Work dinners, team lunches, company sponsored team outings and celebrations. Reimbursement support for travel to the office, as and when promulgated by the Company. Cab reimbursement for women employees beyond a certain time of the day. Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests. Reward and recognition platform to celebrate professional and personal milestones. A positive transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.