Help Desk Executive (Male) Revolutionare Sustainable Services

1.0 - 6.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Role & responsibilities Provide user support and service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. • Follow Standard help desk procedures • Log all help desk interactions • Administer help desk software • Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications. • Redirect problem to correct resource • Serve as liaison between Residents and the Staff to resolve issues. • Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference • Prepare Weekly Activity Report about Issues raised by the residents and proper action taken on it by the respective department • Resolve technical problems with Local area networks and Wide area networks. • Identify and escalate situation requiring urgent attention • Track & route problems and requests Preferred candidate profile Good Communication skills .

Posted 3 days ago

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