6.0 - 10.0 years

20 - 30 Lacs

Hyderabad

Hybrid

Key Skills : Linux/UNIX, firewall configuration (Checkpoint, Cisco, Juniper, Fortinet), network security support, scripting (PERL, Shell), SRE/DevOps basics, customer communication, problem-solving, multitasking. Roles & Responsibilities: Support global customers via email, phone, and webcasts. Guide customers, partners, and Sales Engineers in installation, operations, and troubleshooting. Maintain and update the knowledge base. Contribute to the setup and growth of the support organization. Introduce and implement new support methodologies and tools. Work closely with global support teams, R&D, Delivery, and Product Management. Experience Requirement: 3-7 years of experience in a similar technical support role within a software company. Hands-on experience with Linux/UNIX environments. Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.). Experience in supporting network security software products. Comfortable working in a 24x7 support environment, including irregular hours. Education: Any Graduation.

Posted 5 days ago

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Operations Manager - Media Analytics Careernet

5.0 - 10.0 years

20 - 25 Lacs

Pune

Work from Office

Key Skills: Operations Management, Team Leadership, Client Relationship Management, Process Improvement, Stakeholder Engagement, Analytical Thinking, Problem Solving, Communication, Time Management, Multitasking. Roles & Responsibilities: Develop and manage a client-centric and predictable operations model that ensures high standards of service delivery. Understand client expectations, sensitivities, and preferences, and align service delivery accordingly. Prepare, update, and maintain client account manuals to ensure operational consistency. Take full ownership of service delivery, ensuring accurate and timely client deliverables such as newsletters and reports. Conduct regular quality and process audits to meet client expectations. Investigate client complaints through comprehensive root cause analysis (RCA) and implement corrective measures. Maintain structured team scheduling, workload distribution, and performance tracking. Proactively identify and resolve operational bottlenecks for seamless execution of daily tasks. Continuously improve processes to enhance quality, speed, and efficiency in collaboration with stakeholders. Lead client account transitions and absorb new accounts within agreed timelines. Experience Requirement: 8-10 years of total work experience, with at least 5 years in managing and developing high-performing teams. Proven experience in handling highly detailed, time-sensitive processes with a focus on accuracy and efficiency. Demonstrated ability to develop and implement client-centric operational strategies that ensure exceptional service delivery. Extensive experience in managing operations for large teams, with a focus on quality control, performance tracking, and improvement initiatives. Prior experience in driving process improvements and operational efficiency, identifying bottlenecks, and proactively resolving them. Strong background in managing client relationships, ensuring alignment with client needs and expectations. Experience in handling client complaints and delivering thorough root cause analysis (RCA) and remediation strategies. Ability to collaborate with senior leadership and cross-functional teams to streamline operations and enhance client satisfaction. Experience in onboarding new clients, managing client transitions, and absorbing new accounts as part of growth strategies. Previous experience in an international work environment, particularly working with teams in the US and Europe, and understanding of global business dynamics. Solid understanding of industry best practices in operations and team management. Education: Any Graduation.

Posted 1 week ago

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