7.0 - 11.0 years

0 Lacs

karnataka

On-site

As a Total Rewards Specialist at Accenture, you will be responsible for leveraging your strong understanding of Compensation, Benefits, and Performance Management to solve issues in these areas. Your role will involve leading a team, sharing company goals, safety rules, and deadlines, and keeping the team motivated. You will monitor team performance, assist in hiring and training, and provide progress updates to managers. Additionally, you will facilitate communication of feedback and company policies between the team and management, ensuring adherence to defined processes. Your responsibilities will include understanding and improving process metrics such as SLA, OLA, and KPI, collaborating with the Service Management Team on client performance reporting, and planning and monitoring workload distribution for timely and accurate delivery. You will implement governance mechanisms to track and review performance, ensuring that services meet SLA standards and providing excellent customer service. Identify and escalate quality or scope issues affecting delivery, handle escalations, conduct root cause analysis, and apply corrective actions. Your role will also involve creating realistic project plans with accurate estimates and timelines, tracking progress, and maintaining proper documentation of issues and decisions. Building and maintaining strong client and stakeholder relationships will be essential, as well as keeping Business Continuity and Disaster Recovery plans updated. You will coordinate with the Business Continuity Management Team and IT for regular plan testing. In-depth understanding of Compensation and/or Benefits Admin processes to meet business requirements, acquisition of in-depth knowledge as required, and support in Knowledge Transfer of any process will be part of your expertise. You will liaise with the Business Excellence team to drive Operational Excellence, identify and implement improvement/innovative ideas, and ensure process controls are put in place and followed. Your qualifications should include extensive and demonstrable experience of HR Processes, especially Comp & Benefits and Performance management, a clear understanding of existing metrics in the process, Business Process Implementation, strong MS Office and Excel skills, and proficient client interfacing skills. A Bachelors degree in any discipline is essential, with additional HR Domain Certification, Knowledge, and experience of Success Factors Employee Central Module being desirable. You should possess excellent interpersonal skills, a strong customer orientation, resilience, good organizational and multitasking skills, analytical and problem-solving skills, high levels of confidentiality, focus on data accuracy and attention to detail, ability to deal with customer complaints professionally, basic leadership and coaching skills, teamwork, collaboration, self-drive, flexibility to work in shifts, and be results/target oriented with multi-cultural awareness. In this role, you will be required to analyze and solve moderately complex problems, create new solutions, understand the strategic direction set by senior management, and manage small teams and/or work efforts at a client or within Accenture. Please note that this role may require working in rotational shifts.,

Posted 6 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.