Job Title : Customer Service Associate Location : Mumbai Job Type : Full-time Department : Customer Support About the Role: We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Representative (Blended Support). In this role, you will handle a combination of calls, emails, and live chat interactions to assist customers with inquiries, concerns, and product or service-related issues. You will play a key role in ensuring a seamless and positive experience across all communication channels. Key Responsibilities: •Manage incoming customer queries across phone, email, and chat platforms. •Deliver prompt, courteous, and accurate responses to customer inquiries. •Resolve product or service issues by clarifying the customers concern, determining the cause, and selecting the best solution. •Maintain detailed and accurate records of customer interactions and transactions using CRM tools. •Coordinate with internal teams to ensure customer issues are resolved effectively. •Meet performance metrics such as response time, resolution rate, and customer satisfaction scores. Qualifications: •High school diploma or equivalent; bachelors degree preferred. •Minimum [6 months 1 year] of experience in a blended customer service role (calls, emails, and chats). •Excellent verbal and written communication skills. •Ability to multitask and switch between communication channels efficiently. •Strong problem-solving skills and a customer-centric mindset.

Job Title - Marketing/Brand Executive Location - Delhi and Bangalore Key Responsibilities: Primary Brand Compliance & Consistency: Ensure all regional activities uphold the brands central visual and communication guidelines. Regional Recce: Identify and develop local caf marketing strategy that is aligned with the national brand strategy, tailored to local tastes and trends. Local Store Marketing (LSM): Partner with store teams and vendors to roll out hyperlocal marketing initiatives that drive footfall and sales. Campaign Activation and Reporting: Drive end-to-end execution of promotional campaigns, seasonal activations, new store launches. Conduct relevant reporting for campaigns. Secondary Digital & Social Media: Work with cross functional teams to collect content for regional presence on digital platforms. Partnerships & Collaborations: Identify and execute local tie-ups with brands, events, colleges, and communities to increase brand visibility and engagement. Required Skills: Strong understanding of local market dynamics and customer behaviour. Proven ability to manage multiple projects and drive activation campaigns on ground. Knowledge of offline marketing, community outreach, and event activations. Excellent communication and negotiation skills. Qualifications: Graduates with 1-2 year of relevant experience in regional/retail/F&B marketing. Experience: 1-2 years in F&B/Retail Marketing or Activations at an Agency This is primarily a field role. The candidate should be willing to do caf recces and on ground activation.

Role & responsibilities Take charge of a designated section in the bakery (e.g., breads, viennoiserie, cakes, or pastries). Prepare and bake products to the highest standards, following recipes and guidelines. Ensure daily mise en place and timely production for service and retail. Maintain hygiene and food safety standards in compliance with regulations. Monitor stock levels and assist in inventory and ordering when needed. Collaborate with the pastry team on new products and seasonal items. Ensure consistency in taste, quality, and presentation. Operate and maintain bakery equipment safely and correctly. Preferred candidate profile Diploma or certification in Baking & Pastry or Culinary Arts preferred Minimum 5 years of experience in a professional bakery or pastry kitchen Sound knowledge of baking techniques, fermentation, proofing, and oven management. Strong organizational skills and attention to detail. Ability to work efficiently in a fast-paced environment. Willingness to work early shifts, weekends, and holidays as required