Operations Technology (Enate) Support Analyst VISTRA

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

You have an exciting opportunity to join Vistra as an Operations Technology (Enate) Support Analyst in Mumbai, India. As part of the Technology Department, your role will involve providing quality support to users on global applications, collaborating with various departments, and ensuring seamless operations of the Enate platform. Your responsibilities will include responding to user requests efficiently through Enate and ServiceDesk Plus, troubleshooting and resolving issues related to Enate, maintaining a strong understanding of the platform, providing proactive support for Enate workflows, and collaborating with cross-functional teams to resolve user issues within agreed SLAs. You will also be responsible for creating and maintaining documentation, testing new features or configurations in Enate, upskilling other team members, and promoting a culture of professionalism and teamwork in line with Vistra's values. To excel in this role, you should have professional fluency in English, experience in supporting web/on-premise applications, familiarity with workflow management tools (Enate experience is a plus), enthusiasm, high professional integrity, and strong problem-solving skills. Additionally, having a minimum of 2.5 years of experience in an Application Support role and a Graduate Degree in Computer Science or related field would be beneficial. Vistra offers a hybrid working arrangement, attractive insurance benefits, excellent job exposure, and career prospects. If you are enthusiastic about joining a dynamic team and contributing to global progress, we encourage you to apply and be part of this exciting journey at Vistra.,

Posted 1 week ago

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Service Desk Specialist HCLTech

1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Experience in Telecom will be an added advantage.,

Posted 2 weeks ago

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