Motor Claims | CRM (Voice Process) | B.E/B.Tech(Mechanical/Automobile)

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Location:

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Job Summary :

Key Responsibilities

• Handle front-line customer interactions related to auto insurance claims.
• Guide customers through the claims process with clarity, accuracy, and empathy.
• Coordinate with surveyors, workshops, and internal teams to ensure smooth and efficient claims processing.
• Manage documentation and updates in the claims management system.
• Resolve customer queries, concerns, or escalations promptly and professionally.
• Maintain high standards of customer service and ensure compliance with service level agreements (SLAs).
• Provide feedback and suggestions to improve the claims experience and internal processes.

Required Qualifications and Skills

• Educational Background:

o Mandatory: BE/BTech in Automobile/Mechanical Engineering or Diploma (DAE) in Automobile/Mechanical Engineering.

• Experience:

o Minimum 2-3 years of customer service experience, preferably in the auto insurance or automotive service domain.

o Prior front-end or client-facing experience in a claims-related role is highly desirable.

• Communication Skills:

o Excellent command of English (verbal and written), with proficiency in Hindi and relevant regional languages as required.

o Strong interpersonal skills with a problem-solving attitude.

• Other Competencies:

o Empathy and patience in dealing with distressed or dissatisfied customers.

o Basic understanding of auto insurance policies and vehicle assessment processes.

o Proficiency in CRM tools and claim processing systems is a plus.

Preferred Candidate Profile

• Passionate about delivering high-quality customer experiences.

• Adaptable to dynamic work environments and shift timings.

• Excels in cross-functional collaboration and remains composed and focused in challenging situation