3.0 - 7.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As a member of our team, you will be responsible for applying commercial skills to meet sales and cost budgets effectively. Your primary focus will be on ensuring that your team delivers excellent customer service and meets operational expectations by maintaining high standards. You will play a key role in motivating staff, dealing with enquiries and complaints, and serving customers with professionalism and courtesy. Additionally, you will be expected to communicate essential information to clients about various projects handled by the company and respond to sales enquiries promptly and efficiently. Collaborating with Sales Operations & Sales Leadership, you will ensure that all business transactions are conducted accurately and within pricing guidelines, upholding the highest ethical standards at all times. If you are passionate about sales, customer service, and operational excellence, and if you are committed to meeting the above requirements, we invite you to submit your CV along with your personal details via email to info@urbandoor.in. We look forward to potentially welcoming you to our dynamic team.,

Posted 16 hours ago

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General Manager The Hosteller

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

Position: General Manager Organization: The Hosteller url: www.thehosteller.com Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. Understanding the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a network and optimizing its operations with a birds-eye view Understanding of hotel launches, setups, day-to-day operations, staff fulfilment, etc. Knowledge of various departments including front desk, housekeeping, F&B, and experiences Knowledge of task-based SOPs/TATs, vendor negotiations/management, etc. Performing various quality audits about infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis Handle complaints, settle disputes, and resolving grievances and conflicts, or otherwise negotiate with others Interacts with customers to obtain feedback on the quality of products, service levels, and overall satisfaction Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximize operational margins Motivating, mentoring, and aligning co-staff as per company-defined procedures and policies Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc., and ensuring a cordial relationship. Coordinating with other departments within the company to help resolve issues. Job Type: Full-time Benefits: Health insurance Schedule: Day shift Performance bonus Work Location: In person Expected Start Date: 18/06/2024,

Posted 2 weeks ago

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