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2.0 - 5.0 years
2 - 5 Lacs
Chennai, Tamil Nadu, India
Remote
Introduction to IBM Cloud Networking Tribe At IBM, we're building the future of cloud technology, shifting to an as-a-service model and empowering our clients with the full potential of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing, combined with our unparalleled hardware, software design, and industrial research capabilities, we're uniquely positioned to seize the entire opportunity of enterprise cloud computing. We're currently seeking a Site Reliability Engineer to join our IBM Cloud VPC Observability team. This team is dedicated to ensuring IBM Cloud remains at the forefront of reliable enterprise cloud technology. We develop platforms that deliver exceptional performance, reliability, and predictability for our customers most demanding workloads, at a global scale, with industry-leading efficiency, resiliency, and security. If you're someone who is passionate about understanding what it takes to build a scalable, secure, and reliable service, and you're eager to deepen your technical expertise across all facets of Site Reliability Engineeringincluding security, monitoring, automation, development, infrastructure, self-healing, and troubleshootingand you approach your work with an ownership mindset, then you might be the perfect fit for our team. Your Role and Responsibilities As a Site Reliability Engineer, you will: Apply a logical, methodical, and analytical approach to effectively isolate and resolve complex technical problems. Communicate clearly and collaborate seamlessly with other technicians, departments, and customers in technical support scenarios. Demonstrate and apply comprehensive knowledge of IBM's products. Exercise sound discretion when deviating from standard practices to resolve issues within your area of expertise. Conduct thorough research into problems and recommend optimal solutions. Contribute to team growth by assisting in on-the-job training. Professionally process and resolve asset request cases, ensuring accurate accounting for site inventory. Maintain precise site inventory with zero discrepancy by adhering to established asset management procedures. Oversee inbound and outbound fulfillment activities to achieve business deliverables. Ensure that any asset defects, damages, discrepancies, or deviations are promptly escalated to management for timely support and resolution. Be available to work in shift rotations, which may include day, evening, overnight, and/or during weekends and holidays. Be prepared to work from various IBM Cloud locations in Chennai. Education Required Education: Bachelor's Degree Technical and Professional Expertise Required Technical and Professional Expertise: Minimum of 2 years of experience. Requires hands-on physical server hardware experience, including assembling components like motherboards, RAM, hard drives, RAID controllers, and network cards. OS experience is a plus, with a strong emphasis on physical server hardware exposure. Responsible for scheduling and performing hardware maintenances for IBM Cloud customers, encompassing upgrades, downgrades, and support requests. This specifically refers to physical hardware upgrades/downgrades of server components such as RAM, hard drives, processors, and network cards. Ability to troubleshoot and resolve issues with basic physical network cable/device connections at the server/switch/stack level for network devices within the Data Center. Must have worked in a physical Data Center with 100% onsite experience (NO REMOTE SUPPORT). Requires 24/7 Operations with 100% onsite support (no remote or on-call support), following a rotating shift schedule. Responsible for responding to UIP related events around physical infrastructure. Coordinate with internal departments to resolve outage events related to faulty links, optics, or failed networking devices. Knowledge of physical infrastructure servers along with a basic understanding of network devices (e.g., physical cabling, optics, and interconnectivities) to extend onsite support for remote Network teams and Network ISPs personnel. All outage events will be performed under the supervision and guidance of Site Management. Preferred Technical and Professional Experience: May be directed to perform other duties consistent with the training and skill levels required for this position. Ability to understand site capacity utilization and provide assistance to Management with capacity planning.
Posted 1 month ago
2.0 - 4.0 years
2 - 4 Lacs
Chennai, Tamil Nadu, India
Remote
Introduction At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a Site Reliability Engineer to join our IBM Cloud VPC Observability team. This team is dedicated to ensuring that IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building platforms to deliver performance, reliability and predictability for our customers most demanding workloads, at global scale and with leadership efficiency, resiliency and security. If you are someone who wants to know what it takes to build a scalable, secure and reliable service and want to grow your technical depth in all aspects of Site Reliability Engineer including security, monitoring, automation, development, infrastructure, self-healing, troubleshooting and are a go-getter with an ownership mindset, we may be the right team for you. Your role and responsibilities Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems; and Able to communicate and to work with other technicians, departments, and customers in technical support situations. Demonstrates and applies greater knowledge of the company's product. Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience. Researches problems and recommends solutions. Assists in the provision of on-job-training. Professionally process and resolve asset request cases that support proper accounting for site inventory Maintain site inventory with zero discrepancy through adherence of asset management procedures Inbound and outbound fulfillment that enables achievement of business deliverables Ensure that any asset defects, damages, discrepancies or deviations are escalated to management for timely support and resolution Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday Able to work in various IBM Cloud locations in Chennai Required education Bachelor's Degree Required technical and professional expertise 2+ Years of experience. We require physical server hardware experience (Assembling of Servers like Motherboards, RAM, Hard disk, Raid Controllers, network cards etc). OS exp is a plus, emphasis on physical server hardware exposure Responsible for scheduling and performing hardware maintenance for IBM Cloud customers that involve upgrades, downgrades, support requests, etc. Physical hardware upgrades/downgrades referring to Server Hardware like RAM, Hard drives, Processors, Network cards etc.. Troubleshoot and resolve problems with basic physical network cable/device connections at server/switch/stack for network devices in the Data center physically. Person must worked in the physical Data center with 100% onsite experience. (NO REMOTE SUPPORT) 24/7 Operations with 100% onsite support (No Remote or On call support). No specific shifts, Rotating shift schedule Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices. Physical Infra servers knowledge along with basic understanding of network devices (Like network physical cabling and Optics and inter Connectivities etc) to extend onsite support for the remote Network teams and Network ISPs personal. Outage events are performed under the supervision and guidance of Site Management. Preferred technical and professional experience May be directed to perform other duties consistent with training and skill levels required for this position. Understand site capacity utilization and provide assistance with Management on capacity planning.
Posted 1 month ago
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