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15.0 - 17.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Customer Success Services (CSS) is a unit within the Oracle's Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. CSS services team sells from a broad IT-services portfolio both on a fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. CSS covers the majority of large-scale Oracle customers. Oracle Customer Success Services (CSS) provides unmatched, tailored support that ensures your organization's Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is an industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way. Responsibilities Oracle Product Experience - Oracle DB, MW -Weblogic/IDAM etc, Application like EBS/PSFT/Siebel, OCI skills. Lead complex solutions and work with Product SME's for Solution Design Lead Customer workshop, understand the solution and gaps Take ownership forthe solution approach design, and lead the Technical Delivery Team Articulate best practices, understand customer pain points and challenges to arrive at the best fit solution. Build a complete project plan,a phased approach, and resource planning for the complex migration project. Stitch together dependencies across multiple products Act as a Trusted Adviser for customer's business problem Skills 15+ years of Experience in cloud technologies, managing implementation and migration projects. Experience in Discovery & Analysis, Creating Solution Design & Plans. Proven Solution Lead with experience in Large Cloud migrations and Data center migrations. Multi-Domain Expertise (Cloud Infra, Database, Middleware, Applications). Strong Troubleshooting experience covering one or more Oracle Products (Database, Middleware, Applications). Strong persuasive communication skills, presentation skills, documentation & writing skills. Career Level - IC4
Posted 2 weeks ago
6.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About VOIS: VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India: In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Description Job Responsibilities: Accountable for L1 & L2 support for Linux/Unix based telecom applications. Accountable for resolving Environment defects issues by analysing the logs. Accountable for executing Oracle/SQL queries to check the DB configuration. Accountable for coordination with different stakeholders towards closure of reported issue. Must Skills: 6-8yrs experience with Telecom Domain Middleware Applications ( WebLogic, WebSphere) Apache Tomcat Linux/UNIX SQL/Oracle VOIS Equal Opportunity Employer Commitment India: VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!
Posted 3 weeks ago
0.0 - 3.0 years
12 - 14 Lacs
Pune, Chennai, Bengaluru
Work from Office
Experienced with M365 products, Exchange Online, teams, sharepoint, endpoint manager, intune and other apps. Respond to support Tickets within SLA's and SLO's Participate in 24x7 On-Call rotation to assist the global client base Location-Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad Role & Responsibilities: Provide technical support for Middleware (MW) applications, ensuring smooth system functionality. Monitor and troubleshoot middleware-related issues, identifying and resolving incidents in a timely manner. Perform root cause analysis and implement preventive measures for recurring issues. Manage middleware configurations, installations, and upgrades. Collaborate with cross-functional teams to optimize application performance and reliability. Document technical procedures, troubleshooting steps, and best practices.
Posted 1 month ago
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