8.0 - 12.0 years

0 Lacs

karnataka

On-site

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies enable organizations to efficiently manage and secure IT to drive sustained business success. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. We are not your typical company. At Kaseya, we are bold, gritty, and accountable. Our success is achieved by going beyond for our customers and our employees. We are currently seeking a Technical Lead to join our team in Bengaluru, Karnataka. The ideal candidate should have 8-10 years of overall work experience, with a significant portion dedicated to server/client support. The candidate must demonstrate expertise in remote server/client administration, troubleshooting, and management. Exceptional communication skills, multitasking abilities, and proficiency in resolving technical issues are essential. The role requires working in a fast-paced environment, collaborating with team members, customers, and stakeholders. Strong leadership skills to motivate and guide a technical team are necessary. Key Responsibilities: - Lead and guide the technical support team in remote server/client administration activities - Efficiently multitask to address server/client errors, alerts, and perform patching - Liaise with team members and stakeholders for effective communication - Mentor junior team members and provide technical assistance - Continuously improve processes and procedures for enhanced efficiency - Stay updated with the latest technologies and industry best practices - Handle escalated technical issues and ensure timely resolution Requirements: - Minimum 8-10 years of experience in technical support or systems administration - Proficiency in remote server/client administration, troubleshooting, and management for at least 6 years - Strong understanding of Windows Server operating systems and network IT concepts - Expertise in troubleshooting technical issues including user authentication, GPOs, patch failures, AD, Exchange Server, and backup failures - Excellent communication and interpersonal skills - Ability to work in a rotational shift environment Your Reward: - Competitive compensation package - 100% health premiums covered for employees - Company-provided meals and transportation facilities - Paid holidays and generous PTO - Fun and exciting work environment If you are ready to join a dynamic team and grow your career with us, apply now and be a part of the Kaseya growth rocket ship!,

Posted 1 week ago

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