Microsoft M365 & Intune Specialist!

Job Description

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation The O365 SME role is to manage Office 365 services, applications, and tools, including Intune, Exchange Online, Teams, Outlook, OneDrive, SharePoint online and autopilot to ensure high-availability and security for the support business applications This individual also takes part in the planning and implementing of policies and procedures to ensure system provisioning, ongoing maintenance, and security are consistent with organization goals, industry best practices, and regulatory requirements You will work closely with the IT team, non-IT departments, and project stakeholders to ensure the Office365 environment is optimized for performance, reliability, security, and user satisfaction. The O365 SME will be the main point of contact for technical and support issues related to Office 365 administration Resolve assigned cases/tickets, change requests, and acts as an escalation point for support issues Monitor and respond to issues or service requests reported to the Service Desk and create and resolve problem tickets for service issues (in ServiceNow) The O365 SME will be the main point of contact for technical and support issues related to Office 365 administration. Resolve assigned cases/tickets, change requests, and acts as an escalation point for support issues. Monitor and respond to issues or service requests reported to the Service Desk and create and resolve problem tickets for service issues (in ServiceNow) Pro-actively participate in escalated issue resolution for Office365 applications, tools, features, etc. Must be a self-starter and can work independently as well as within a tightly formed team Aid in the development of long-term strategic goals for the enterprise messaging and collaboration environment to include Exchange Online, OneDrive, SharePoint, Teams and other Microsoft services. Assist with the design and development of Office365 specific security policies, standards, and procedures - e.g. auditing and monitoring, security incident and event management, data protection, user and administrator account management, and conditional access controls. Provide advice and training to peers on various O365 applications and technologies. Write and support custom scripts (PowerShell) to remediate issues and automate tasks as well as to support reporting, licensing, and troubleshooting Office365 and on premises AD, Exchange, and SharePoint deployments. Adhere to technical policies, standards, best practices, and organization's Change Management procedures. Ensure quality standards are met for engineered solutions and promote continuous improvement across the entire Office365 platform. Identify technology enhancements that would improve overall user experience and feature offerings Provide and maintain clear, concise, and customized documentation that is appropriate for technical and non-technical audiences. Work on assigned projects and complete within timetable established by leadership Pro-actively identify and successfully troubleshoot technical issues in a timely manner, provide leadership updates on problem resolution, and provide progress report to customers and management on a regular basis. Collaborate with clients to understand their business processes and requirements. Conduct thorough analysis to identify opportunities for improvement using Microsoft 365 solutions. Lead end-to-end implementations of Microsoft 365 solutions. Customize and configure M365 applications to meet specific client needs, ensuring optimal system performance. Offer ongoing support and troubleshooting assistance to clients post-implementation. Work closely with development teams to integrate Microsoft 365 applications with other business applications and systems. Create and maintain detailed documentation for implemented solutions, configurations. Regards, Kanchana CES LTD!