Microsoft 365 Administrator (L2 Support)

Job Title: Microsoft 365 Administrator (L2 Support)

Location: Mumbai

Experience: 1–3 years

Reporting To: IT Infrastructure Manager / Head of IT

Role Overview:

We are seeking a proactive and detail-oriented Microsoft 365 Administrator (L2 Support) to join our IT infrastructure team. The ideal candidate will manage day-to-day administration, user support, and operational troubleshooting across Microsoft 365 services including Exchange Online, Microsoft Entra ID (Azure Active Directory), Microsoft Intune, and Teams.

This role focuses on hands-on administration, user management, compliance tasks, and second-level support for escalated issues, ensuring the security, reliability, and efficiency of our Microsoft 365 environment.

Key Responsibilities:

Microsoft 365 Administration

• Manage user accounts, mailboxes, shared mailboxes, distribution lists, and licenses
• Perform mailbox permissions, retention policies, and message tracing
• Monitor and support services like Teams, OneDrive, and SharePoint
• Execute basic PowerShell scripts for user management and bulk operations
• Reset passwords, manage user permissions, and troubleshoot access issues

Entra ID (Azure Active Directory)

• Create and manage users and groups
• Enforce and support Multi-Factor Authentication (MFA)
• Configure Conditional Access policies under guidance
• Assist with integration of enterprise applications

Microsoft Intune Device Management

• Enroll and manage Windows devices to ensure compliance
• Support configuration profiles and compliance policies
• Help deploy applications (Win32, MSI) via Intune
• Troubleshoot device enrollment and compliance issues

Security & Compliance

• Apply Data Loss Prevention (DLP) policies
• Support audits and generate compliance reports
• Help monitor and respond to security alerts

User Support & Collaboration

• Provide L2-level support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
• Resolve escalated user issues from the helpdesk team
• Coordinate with vendors or Microsoft Support for unresolved incidents

Required Skills & Qualifications:

• 1–3 years of experience in Microsoft 365 administration and support
• Working knowledge of Exchange Online, Entra ID/Azure AD, and Intune
• Experience with PowerShell for basic scripting and admin tasks
• Understanding of MFA, Conditional Access, and identity management
• Strong troubleshooting skills and user-focused approach
• Good written and verbal communication skills

Preferred Certifications (not mandatory):

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft 365 Certified: Enterprise Administrator Associate

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• L2 M365 Administrator: 1 year (Required)

Work Location: In person

Speak with the employer
+91 8104699036