Desktop Support Engineer - MFA Teleperformance (TP)

1.0 - 3.0 years

1 - 3 Lacs

Mohali

Work from Office

We are Hiring for Mohali location Position details: The role of a Single Point of Contact for Mobile Factor Authentication (MFA) at a vendor location typically involves ensuring the effective implementation and support of MFA solutions Role Purpose: The SPOC serves as the primary liaison between the vendor and the IT Team to ensure that MFA solutions are deployed, operated, and supported effectively, enhancing security for Citrix access Roles and Responsibilities: Coordination and Communication: Act as the central contact point for all MFA related queries and issues at the vendor location Communicate with client IT / security teams to ensure alignment on Citrix access and MFA requirement Implementation support: Assist with the deployment and configuration of MFA solutions across relevant systems and devices Collaborate with vendor teams to ensure proper integration with existing IT infrastructure Troubleshooting & Issue resolution: Monitor the MFA system for potential issues and escalate them as necessary Provide first level support for any MFA related problems faced by the users at the vendor site User Management & Training: Oversee the onboarding of new entrant at vendor location Train users on how to set up and use MFA tool effectively Vendor-Specific collaboration: Work closely with the vendors internal teams to address location specific requirements Coordinate with local IT Team for real time logistic issues Qualifications and Experience Requirement Qualifications Essential 12+ Pass / UG / Bachelors Degree - Any Experience Essential 1year / 6 months of CC experience with RBL Business account Experience in the banking sector Competencies Behavioural Competencies Collaboration Attention to Detail Execution Innovation Functional Competencies Stakeholder Engagement KOSMOS APP usage awareness Periodic evaluations of APP Project Management Interested candidates can share their CVs to Tripti 6001395054(Whatsapp only)

Posted 3 days ago

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