Reservation Associate Tulah Clinical Wellness Retreat

2.0 - 5.0 years

0 - 1 Lacs

Kozhikode

Work from Office

Key Responsibilities: Respond promptly and professionally to incoming reservation inquiries via phone, email, website, and third-party booking platforms. Accurately enter and update reservation details in the property management system (PMS). Confirm guest reservations, modify bookings upon request, and manage cancellations or no-show records as per company policies. Maintain up-to-date knowledge of room types, rates, packages, promotions, and availability. Upsell rooms and services where appropriate to maximize occupancy and revenue. Collaborate with the Front Office, Sales, Clinical, Wellness and Housekeeping teams to ensure guest preferences and special requests are met. Handle group bookings, including blocks, allocations, and special rate codes. Monitor and respond to online reviews, messages, or reservation-related comments as instructed. Follow procedures for secure handling of payment details and guest information in compliance with data protection laws. Prepare reports and summaries of daily reservations, booking trends, and occupancy forecasts as needed. Stay informed of local attractions, travel trends, and competitor offerings to answer guest questions confidently. Resolve guest complaints or issues related to reservations in a courteous and timely manner, escalating when necessary. Participate in training sessions and meetings to stay updated on system changes, promotions, and company policies. Required Qualifications: Bachelor's degree in hotel management (preferred) or equivalent Minimum of 12 years experience in a reservations, front office, or customer service role, preferably in the hospitality or travel industry. Familiarity with property management systems (e.g., Opera/Wishnet). Strong communication skills in English (written and verbal); additional language skills are an advantage. Proficiency in MS Office applications (Word, Excel, Outlook). Excellent organizational skills and attention to detail. Ability to remain calm and professional under pressure or in challenging situations. Availability to work flexible hours, including weekends, evenings, and holidays, as required. Preferred Skills & Attributes: Experience with online travel agencies (OTAs) and Property Management System (PMS) Sales and upselling techniques. Passion for hospitality and creating memorable guest experiences. Team player with a positive attitude and strong work ethic.

Posted 13 hours ago

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