6.0 - 11.0 years

6 - 11 Lacs

Delhi, India

On-site

Design, configure, and maintain the Multi-Channel Foundation for Utilities (MCFU) to support omnichannel customer engagement Integrate MCFU with SAP IS-U and CRM technical for managing billing, payments, service orders, and meter data Develop and maintain multi-channel solutions like web portals, mobile apps, self-service kiosks, and call centers Collaborate on developing web and mobile interfaces using SAP Fiori or SAP UI5 for customer self-service Ensure real-time synchronization for billing, invoicing, and payment data across channels Configure and manage customer notifications (SMS, email, app-based) for billing and service events Drive process improvements to enhance customer interaction efficiency and service levels Maintain integrity and synchronization of customer master data across channels and SAP IS-U Troubleshoot and resolve issues related to MCFU configuration and channel integrations Provide training and support for end-users to optimize adoption of multichannel solutions Ensure compliance with customer data security and privacy standards Role Requirements and Qualifications: Bachelor's degree in IT, Computer Science, or related field 7+ years of experience in SAP IS-U and MCFU with multichannel customer engagement expertise Hands-on experience with SAP IS-U CS, Billing, and Device Management modules Full-cycle implementation experience with SAP MCFU and IS-U Expertise in SAP Fiori, SAP UI5, OData, and web services (SOAP/REST) Experience integrating customer portals and self-service platforms with SAP IS-U Familiarity with SAP S/4HANA, HANA, and utility industry processes is a plus Ability to configure and manage customer notifications via various channels Strong debugging skills across multichannel and SAP systems Understanding of GDPR and similar data protection standards Soft Skills: Strong problem-solving and analytical skills Effective communication and collaboration with cross-functional teams Customer-oriented mindset with attention to detail Adaptable in dynamic environments Capable of managing multiple tasks and deadlines

Posted 4 weeks ago

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MCFU (Multi-Channel Foundation For Utilities) Coactive It Solutions

5.0 - 7.0 years

8 - 15 Lacs

Noida

Work from Office

MCFU (Multi-Channel Foundation for Utilities) OData SAP UI5 Mobile Banking Integration

Posted 1 month ago

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