4 Master Card Jobs

Job Details: Job Level: 2A Designation: Senior Process Executive Experience: 1 to 2 years Location: Bangalore (Work from Office) Shifts: Flexible to work with any shift Job Summary: As a Senior Process Associate in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements and Mastercard policies while maintaining a high standard of quality and accuracy in case handling. About Mastercard: Mastercard is a global technology company in the payments industry, connecting consumers, financial institutions, merchants, governments, and businesses worldwide. We are committed to ensuring secure and efficient transaction processing, fighting fraud, and providing exceptional customer service. Key Responsibilities: Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs. Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities. Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution. Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies. Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager. Ensure adherence to Mastercards operational guidelines, compliance standards, and regulatory requirements in all case handling. Mentor and support junior associates by sharing best practices and providing guidance on complex cases. Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency. Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times. Qualifications & Skills: Any Graduate Minimum 1-3 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry. Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies. Analytical mindset with the ability to interpret complex transaction data and detect irregularities. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment. Ability to handle confidential information with integrity and discretion. Flexibility to work in shifts (if applicable). Preferred: Certification in fraud prevention or risk management (e.g., CFE, CFCS). Experience with chargeback processing and dispute lifecycle management. Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

Job Details: Job Level: 3A Designation: Process Specialist Experience: 2 to 4 years Location: Bangalore (Work from Office) Shifts: Flexible to work with any shift Job Summary: We are seeking a detail-oriented and analytical Process Specialist to join our Dispute Management team, specifically focused on the MasterCard Dispute Process . This role is responsible for handling end-to-end chargeback and dispute processes in compliance with MasterCard guidelines and timelines. The ideal candidate will have a strong understanding of payment card industry rules and dispute lifecycle management, with a focus on delivering exceptional service and minimizing financial loss. Key Responsibilities: Dispute Case Management: Process incoming MasterCard dispute cases, chargebacks, representments, pre-arbitration, and arbitration claims in accordance with network rules. Rule Compliance: Ensure full adherence to MasterCard regulations, internal compliance standards, and service-level agreements (SLAs). Documentation & Evidence Gathering: Collect and compile necessary documentation and transaction data to support or defend dispute claims. Communication: Coordinate with issuing/acquiring banks, merchants, internal teams, and MasterCard representatives to resolve disputes effectively. Reporting & Analysis: Generate and review regular reports on dispute trends, win/loss ratios, and root cause analysis to identify improvement opportunities. Process Improvement: Recommend and assist in the implementation of process improvements to enhance efficiency and accuracy. Training & Mentoring: Support training efforts for new hires or junior staff on dispute processes and updates in MasterCard rules. Qualifications & Experience: Any Graduate 2+ years of experience in chargeback/dispute resolution, preferably with MasterCard. Strong knowledge of MasterCard chargeback regulations and dispute lifecycle. Experience working with dispute case management tools and banking systems. Proficiency in Microsoft Office Suite (especially Excel and Outlook). Skills & Competencies: Excellent attention to detail and accuracy. Strong analytical and problem-solving skills. Good written and verbal communication skills. Ability to manage multiple priorities and meet strict deadlines. Team player with a proactive and process-oriented mindset. Preferred Qualifications: Prior experience in a BPO/Shared Services environment. MasterCard certification or formal training on dispute resolution (optional but preferred). Familiarity with Visa dispute processes (as a secondary skill).

Job Title: Fraud Detection and Investigation Analyst Position: Associate Experience: (2-3) Years of related experience Job location: Hyderabad Employment Type: Full Time Shift 5:00 P M 2 AM Job Summary: As an Operations Analyst specializing in detection and investigation of fraudulent transactions, you will play a vital role in minimizing risk to the bank. You will analyze processes, identify opportunities for efficiency, and collaborate with cross-functional teams to ensure smooth operational workflows and compliance with industry regulations. Responsibilities: A Detection & Investigation Analyst within organizations Retail Bank Operations Disputes organization will: Review and investigate customer cases, reports, and work for potential and actual loss; minimizes fraud, Chargeback, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Uses defined research procedures to identify and resolve issues. Starts to identify trends. Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. Shares best practices amongst the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. Qualifications, Requirements & Skills : Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related Disputes and Chargeback experience in Debit Cards product. Preferred Skills Analytical Thinking, Customer Needs (Inactive), Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies, Strategic (Inactive) Education Bachelors degree in any discipline Commerce or Banking would be a plus CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

International Customer Support (Voice) Exp: Min 1 Year in International Voice Support Qualification: Any Graduate Location: Pune Notice Period: Immediate Joiner Shifts: 24/7 US Both Way Cab WFO Virtual Interview Share resume's on: 9257669383(Harsha) Perks and benefits CTC-5.75LPA(30% Hike) Incentives Allowances