Associate Director - SME LAP Standard Chartered

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Retail Banking Business Performance Specialist at Standard Chartered Bank, your primary responsibility will be to achieve the month-on-month targets as per the Performance scorecard. You will play a crucial role in ensuring the timely submission of MIS reports with utmost accuracy. Additionally, you will oversee the hiring process of Business Development Executives in alignment with the budgeted headcount while driving the team to cross-sell multiple products to clients. To uphold customer experience, conduct, and sales governance, you will be expected to deliver on FCRMP, ABC, AML & CDD standards. You will lead the team in reducing Turnaround Time (TAT) by minimizing errors and enhancing process efficiencies. Furthermore, maintaining proper conduct, zero mis-selling, and resolving any sales complaints or errors are key aspects of your role. You will also be responsible for monitoring product sourcing adherence to policy guidelines and contributing to the bank's CSR initiatives. In terms of Human Capital and People Management, you will be tasked with developing a strong 2nd line, controlling attrition levels, and ensuring 100% NBO Participation for FLIP. Your success will be measured by maintaining attrition levels within required limits, achieving full NBO participation, and receiving positive feedback from internal surveys and open house sessions. Your role will also involve embedding principles of Sales Governance in the Sales Value chain, which includes adhering to sales policies, implementing HR standards, ensuring premises health and safety standards, and complying with regulatory requirements. Collaborating with training units and HR to educate sales staff on various principles and ensuring complete adherence to customer-centric policies will be crucial. As an ideal candidate, you should possess good interpersonal skills, customer orientation, banking knowledge, and management information skills. Your ability to quickly grasp new concepts, engage with customers, and execute aggressive sales call plans will be essential. Moreover, competencies such as action orientation, customer focus, decision quality, and strategic mindset will be pivotal in excelling in this role. Join us at Standard Chartered Bank, an international institution committed to driving commerce and prosperity through diversity and purpose. We value inclusion, innovation, and continuous growth. If you are ready to make a positive impact and embrace new challenges, we welcome your unique talents to contribute to our shared success. At Standard Chartered Bank, we offer a range of benefits including core bank funding for retirement savings, medical and life insurance, flexible working options, proactive well-being support, continuous learning opportunities, and an inclusive work environment. We are dedicated to celebrating diversity, advocating inclusion, and fostering a culture of respect and growth for all our employees.,

Posted 2 days ago

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Associate Director - SME LAP Standard Chartered India

5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Business Performance Manager at Standard Chartered Bank, you will be responsible for achieving the Month-on-Month targets set forth in the Performance scorecard. Your role includes ensuring timely MIS with accurate data, completing the hiring of BDE within budgeted headcount, and driving the team to cross-sell multiple products to clients effectively. Additionally, you will focus on delivering exceptional Customer Experience, adhering to FCRMP, ABC, AML & CDD standards. It will be your responsibility to reduce TAT by minimizing errors, enhance process efficiencies, and maintain proper conduct with zero instances of mis-selling, sales complaints, or potential inappropriate sales. You will also contribute significantly to the Bank's CSR initiatives. Your key responsibilities will involve embedding principles of Sales Governance in the Sales Value chain by implementing sales policies & procedures, ensuring adherence to regulatory requirements, and partnering with the Training unit to train sales staff on CDD, AML, and customer data protection principles. Monitoring customer outcomes and completing mandatory e-learnings within set timelines are vital aspects of your role. In terms of Human Capital and People Management, you will develop a strong 2nd line, control attrition levels, and drive performance management with 100% NBO participation for FLIP. Moreover, you should display exemplary conduct in line with the Group's Values and Code of Conduct, ensuring compliance with all laws, regulations, and guidelines. The ideal candidate for this role possesses good interpersonal skills, customer orientation, banking knowledge, management information skills, and competitive awareness. Excellent communication, relationship-building abilities, quick grasp of new concepts, and a proactive approach to acquiring new customers are essential qualities. Coordinating customer events and executing aggressive sales call plans will be part of your responsibilities. Key Competencies required for this role include being action-oriented, collaborative, customer-focused, able to give clarity and guidance, managing ambiguity, developing talent, driving vision & purpose, nimble learning, making quality decisions, demonstrating courage, instilling trust, and having a strategic mindset. In conclusion, at Standard Chartered Bank, we offer a purpose-driven career with opportunities for growth and making a positive impact. We value diversity, inclusion, and continuous learning, providing comprehensive benefits and supportive wellbeing initiatives to our employees. If you are seeking a challenging yet rewarding role in a bank that values difference and promotes inclusion, we encourage you to join us on our mission to drive commerce and prosperity through unique diversity.,

Posted 5 days ago

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