Manager, Technology Account Management - IC

Job Description

The Manager, Technology Account Management will be responsible for the successful implementation and delivery of Mastercard s core and emerging product solutions including credit, debit, prepaid, and digital products such as MDES, 3DS, SoftPOS, mPOS, Gateway, InControl, remittance, and processing services. This individual will play a pivotal role in leveraging Mastercard s platforms and vendor solutions to drive customer program implementations, working closely with customers, partners, vendors, and cross-functional internal teams. The role requires deep subject matter expertise in the payments ecosystem, including system integration, processing, and regional market knowledge. About Role: Lead and manage end-to-end delivery of Mastercard products and services across issuing and acquiring domains within the India market. Collaborate with Account Management, Market Development, Product, Engineering, and other internal teams to align delivery priorities and ensure successful execution of customer programs. Oversee the technical design and implementation of customer projects, ensuring alignment with Mastercard standards and customer requirements. Establish and nurture strong working relationships with customer stakeholders, including technical contacts and executive decision-makers. Communicate relevant Mastercard updates regarding rules, product enhancements, tools, and services to customers. Drive compliance with Mastercard s technology requirements and ensure high levels of customer satisfaction with operational and integration outcomes. Serve as a trusted advisor to customers, bridging business and technology requirements while driving continuous improvement. All about you /Experience: 8-10 years of relevant experience in the payments industry, ideally in customer delivery, solution implementation, or technical program management roles. Proven expertise in payment networks, card issuance and acquiring, mobile and e-commerce technologies, authorization, clearing, settlement, fraud/risk management, EMV, and contactless solutions. Strong technical acumen and the ability to analyze business needs to develop and implement integrated solutions. Demonstrated project management capabilities and a successful track record of delivering complex, cross-functional initiatives. Excellent interpersonal, written, and verbal communication skills with the ability to influence and collaborate across multiple levels and functions. High learning agility, intellectual curiosity, and the ability to operate effectively in ambiguous, fast-paced environments. Bachelor s degree in Information Technology, Computer Science, or a related field; relevant industry certifications are a plus.