Manager, SRE

Manager, SRE (Cloud Infrastructure & Operations)

Roles and Responsibilities

• Cloud Infrastructure Oversight:

  Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability.

• SaaS Product Operations:

  Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access.

• Incident Management:

  Lead incident response for outages and degradation. Perform Root Cause Analysis (RCA), document learnings, and implement post-mortem action items.

• Preventive Maintenance:

  Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning.

• Disaster Recovery Planning:

  Develop and test Disaster Recovery (DR) / Business Continuity Planning (BCP) plans. Ensure business continuity across all cloud-hosted environments.

• Security & Compliance:

  Lead infrastructure-level compliance activities for

  SOC 2, ISO 27001

  , and secure deployment pipelines. Coordinate with infosec and audit teams.

• Production Deployment Stage-Gate:

  Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover.

• Team Leadership:

  Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation.

Skills

• Cloud Platform:

  Advanced proficiency in Azure (App Services, VM, Networking, Storage, Defender).

• ERP Infrastructure:

  Advanced understanding of multi-tenant ERP hosting, Cloud DB tuning, and PaaS scaling.

• DevOps:

  Intermediate knowledge of CI/CD (Azure DevOps, GitHub Actions) and automation.

• Infrastructure as Code (IaC):

  Intermediate experience with Terraform / Bicep / ARM Templates.

• Monitoring & Logging:

  Advanced proficiency in Azure Monitor, Application Insights, Log Analytics.

• Incident Management:

  Expert in ITIL, On-call Runbooks, and RCA Writing.

• Preventive Operations:

  Expert in Scheduled health checks and capacity management.

• Security & Access:

  Advanced understanding of IAM, Azure AD, Role-based Access, and Secret Rotation.

• Disaster Recovery:

  Advanced knowledge of DR Drills, Geo-Redundancy, and RTO/RPO.

• Audit & Compliance:

  Advanced understanding of SOC 2, ISO 27001, and Risk Registers.

• Release Stage-Gate:

  Expert in Deployment approvals and Go/No-go criteria.

• Collaboration:

  Expert in working with Product, Security, and Development teams.

• Tools:

  Intermediate proficiency with Azure DevOps, Jira, ServiceNow, Salesforce (case management).

• Leadership:

  Expert in People development, Shift planning, and Mentoring.
• Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity).
• Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions).
• Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC).
• Familiarity with SOC 2, ISO 27001, and data privacy compliance.

Qualifications

• Education:

  Bachelor's degree (Required). Master's degree (Preferred).

• Work Experience:

  10+ years of experience in Cloud Infrastructure / SaaS Operations, with 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS).

• Certifications:

  ITIL or SRE certification preferred.