Manager - SFMS HUB Operations

Roles and Responsibilities

Summary -

1) The candidate will be leading the Production Support Operations activities across SFMS messaging architecture (NEFT, RTGS, LC/BG and other services)
2) The candidate should have the skill to mentor a team of people to deliver Support objectives, bring excellence and delivery results.

Roles and Responsibilities:

Responsibilities:

• Manage Production Operations and extend superior technical support for SFMS and related activities.
• Effectively oversee operational activities, maintain SOPs, manage shifts, delegate work across teams with proper follow-ups and guidance till closure.
• Efficiently communicate to all stakeholders and manage expectations across Production Operations in a time bounded manner.
• Undertake impact assessments, risk assessments for various product and process changes and monitor change management processes continuously.
• Be responsible for functional, technical and operational changes in SFMS and build constant feedback mechanism to development/product teams.
• Provide effective supervision and ensure operations to run effortlessly 24x7x365.
• Ensure detailed technical root cause analysis for major/critical incidents. Provide workarounds, temporary and permanent resolutions/suggestions and improvements on reported issues.
• Ensure applications/software environments are fully maintained with appropriately supported updates, patches and/or service packs in line with system maintenance policies

Experience:

• Candidate should have strong 8-10 years of experience as Senior Production Support Engineer/Analyst.
• Minimum of 4+ Years experience in managing teams
• The Candidate should possesses an understanding of Payment Systems and minimum 3 years work experience in similar area
• Candidate should have experience on software applications like IBM MQ, Oracle DB, Basic Java, Apache Tomcat, Windows, any one of the UNIX environments (AIX/RHEL), Basics of Network concepts and Basics of PKI framework.
• Knowledge on banking domain is mandatory.
• Candidate should have understanding of NEFT, RTGS and trade messages like LC and BG's. The understanding should include good knowledge on various message types like ISO 20022, ISO 15022.
• Candidate should have experience in MS Project, Strong MS Excel, Word, PowerPoint, and Visio skills
  

Knowledge:

• Work Experience in NEFT/RTGS systems - Mandatory
• Knowledge in Banking domain - Mandatory
• Ability to diagnose and resolve compled technical issues
• Understanding SQL Statements and Basics of Java - Mandatory
• Candidate should have the good understanding of database, AWR reports and NMON reports - Mandatory
• Good understanding of middleware technologies like IBM MQ
• Good communication skills, email etiquettes, with ability to work in all shifts (24x7x365)

Technical Skills:

Primary Mandatory Skills:
IBM MQ, Oracle/SQL, Unix Scripts, AIX/Linux understanding, Apache Tomcat and Basics in Java Secondary Skills:
Understanding of Unix Scripts,Open source technologies.

Education:

• PMP / ITIL - Any one is mandatory
• IBM Certified System Administrator - MQ v8.0 or MQ v9.0, IBM Certified Solution Designer - Desirable