Manager - Quality & Training

British Council

8 - 10 years

4 - 7 Lacs

Noida Uttar Pradesh India

Posted:6 days ago| Platform: Foundit logo

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Skills Required

Six Sigma Methodology Project Management Quality Assessment

Work Mode

On-site

Job Type

Full Time

Job Description

Role specific skills, knowledge and experience:

Essential:

Graduate degree
Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification
8-10 years of experience in the field of quality management in customer services, back-end operations, manufacturing, or marketing
Good understanding of quality management
Experience of working in a highly secure environment
Able to simultaneously manage tasks for multiple processes
Proficient in creating and documenting procedures
Proficient in relevant computer applications (MS Office)
Knowledge of customer service principles and practices
Good people and interpersonal skills to build effective relationships with all levels of professionals
Ability to inspire and support the team with regards to the first/second level escalations
Good communication skills
Proactive approach with focus on problem analysis & resolution
Ability to plan well and prioritize work

Desirable:

Experience in implementing Six Sigma methodology
Expertise in learning management systems and training quality assessment
Experience in managing internal and external audits
Strong understanding of ISO standards and compliance
Proven track record in driving customer satisfaction
Expertise in project management and transition management
Knowledge of information security policies and compliance

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