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8.0 - 13.0 years
15 - 18 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Candidate should have experience in Outbound Sales Process in an International BPO Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of IT / B2B Sales is preferred Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Gurgaon Sal upto 18 LPA Excellent Communication Skills
Posted 1 week ago
4.0 - 9.0 years
4 - 9 Lacs
Thane
Work from Office
Must have Min 1+yrs exp as Team Leader/ Manager Operations in International Voice/ Sales process BPO Strong Team handling Exp is required Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 3 weeks ago
8.0 - 13.0 years
8 - 14 Lacs
Kolkata
Work from Office
Female Candidates can only apply Must have worked as Manager Operations in International Voice process BPO Manager Operations - International Voice exp reqd US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 3 weeks ago
8.0 - 13.0 years
9 - 15 Lacs
Hyderabad
Work from Office
Only Female Candidate's can apply. Must have Min 1+yrs exp as a Operations Manager in the Technical Support Voice process. Handled a span of 100+FTE's. Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com
Posted 1 month ago
8.0 - 13.0 years
8 - 18 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Operations Manager /Manager Operations BPO /BPO Operations Manager Min 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage Immediate joiners MUST CONTENT MODERATION PROCESS EXP , CALL Amit 8851792136/Neha 8287267407 Required Candidate profile Operation Manager must be managing CONTENT MODERATION PROCESS WFO BLR & HYD ONLY...No position in Chennai...apply only if can relocate
Posted 1 month ago
8 - 12 years
15 - 20 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Should be working as Manager in Operations Coaches and mentors Team Leads & AMs/DMs Should have Exp in International BPO. Need Back office exp Location- Noida Call@9953262467 / 9205503253 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of handling International Backoffice Process Exp of Content Moderation / Email / Chat / Voice or Finance process will not be considered Graduation Mandatory Excellent Communication Skills
Posted 1 month ago
9 - 14 years
10 - 17 Lacs
Thane
Work from Office
Female Candidates are preferred Must have worked as Manager Operations in International Voice/ Sales process BPO Manager Operations - International Voice Sales exp reqd Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 month ago
9 - 18 years
10 - 11 Lacs
Bengaluru
Work from Office
Attrition control - by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and demands. Tracking probable attrition and helping them to resolves their issues. Participating warning systems tracker used by organisation. Using EWS for open houses and retention tools. Quality control by ensuring daily audit and feedbacks by TL/QA. Same to be based on the performance of the people. Thus giving focus to new and poor performers more. Using the Agent Tenurity and Banding as base for quality monitoring. Handling client escalations and close looping Track escalation tracker sheet for close looping. Handle day-to-day staffing issues to ensure low shrinkages by taking daily commitment of TL/AM adherence to roster shift. Performance management of his team provide status updates of performance indication trends at regular intervals to his team. Using goal sheet for setting target for metric, tracking and feedback. Looking at people current performance and focus on low performers. Daily briefings and reviews to keep his team updated on new updates and abreast to product/process knowledge. To keep them oriented to target and achieve
Posted 1 month ago
8 - 12 years
15 - 20 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Should be working as Manager in Operations Coaches and mentors Team Leads & AMs/DMs Should have Exp in International BPO. Need Back office exp Location- Noida Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of handling International Backoffice Process Exp of Content Moderation / Email / Chat / Voice or Finance process will not be considered Graduation Mandatory Excellent Communication Skills
Posted 1 month ago
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