Manager, Marketing Services Delivery & Operations

Lets talk about the team

Youll be part of a dynamic, cross-functional team focused on delivering high-quality projects with precision and consistency. The Manager, Marketing services delivery & operations will play a pivotal role in ensuring that marketing services are efficiently executed and optimized for maximum impact working with the Global Marketing Services Hub Leader. You will delve into the intricacies of marketing data, technology, and processes to streamline operations, measure performance, and support data-driven decision-making. By bridging the gap between marketing and other departments, you will ensure that marketing efforts are aligned with overall business objectives and that resources are utilized effectively.  Working closely with Marketing function leaders for Creative, Digital, Marketing Ops you will help drive efficiency and uphold the highest standards of quality across all deliverables. 

Lets talk about Responsibilities

Program Leadership, Strategy & Planning

Collaborate closely with the Global Marketing Services Hub (GMSH) leader, key Global Marketing (GM) function leaders and people team to support the build, operate and scaling of the GMSH.

Align marketing services operations with strategic business goals and global marketing priorities.

Be responsible for hiring, onboarding, implementing processes and systems, and executing priorities in collaboration with Global Marketing.

Operational Excellence

Oversee daily operations of the GMSH, ensuring efficient execution of marketing services with high quality and consistency.

Manage workload allocation, monitor performance, and will have accountability for key delivery metrics such as SLA, QA, turnaround time etc

Process Optimization & Governance

Design and implement scalable marketing workflows and operational processes.

Ensure compliance with governance standards and maintain detailed documentation of all operational procedures.

Team Management & Development

Build, lead, and mentor a high-performing team of marketing professionals.

Foster a culture of accountability, innovation, and continuous improvement.

Performance Measurement & Reporting

Track and report on key performance indicators (KPIs) related to service delivery, quality, and efficiency.

Provide actionable insights to improve operational performance and decision-making.

Technology & Data Management

Manage marketing technology tools and platforms to support operational efficiency.

Ensure data accuracy and integrity across systems and processes.

Cross-Functional Collaboration

Act as a liaison between the GMSH and global marketing functions (Creative, Digital, Ops).

Collaborate with stakeholders across time zones to ensure alignment and effective communication.

Risk Management & Issue Resolution

Proactively identify risks, delays, or bottlenecks and implement mitigation strategies.

Ensure timely resolution of operational issues to maintain service continuity.

Continuous Improvement

Analyze trends, gather feedback, and drive initiatives to enhance service delivery and team performance.

Champion innovation and best practices in marketing operations.

Lets talk about Qualifications and Experience

• Minimum bachelors degree from reputed University/College in marketing or related discipline.
• 12 years of marketing experience with exposure to digital marketing, marketing ops and creative/content.
• Proven ability to manage teams, motivate and develop people, and maintain high performance culture with attrition below industry average.
• Excellent verbal and written communication skills to engage with India team and Global Marketing teams.
• Prior experience working for/with MNCs managing India captive or capability center operations, including process and governance.
• Must be based in Bengaluru or willing to relocate to work from ResMed facility (India Tech Hub).
• Experience building and scaling a team from ground up (or small team / operation).
• You have exceptional attention to detail and are highly organized, able to manage multiple tasks simultaneously under tight deadlines. 
• You thrive in fast-paced environments, staying proactive and solution-oriented to keep projects on track. 
• Experience working in a global organization and collaborating across functions is highly desirable. 
• You have a continuous improvement mindset, always looking for ways to enhance processes and outcomes.