3 Management Coordinator Jobs

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Call Management. Good business English skills (Written and spoken). #LI-SA1 Receives and investigates quality control incidents and complaints via a call center ticketing process. Investigates, troubleshoots and diagnoses standard / routine problems. Collaborates with product team members to determine the course of action on product quality incidents and complaints. Escalates complex problems through the standard escalation process. Regularly informs customers of resolution status and progress, updating documentation as required. Provides support, communication and tracking of product removals, recalls and withdrawals. Responsible for ensuring that established KPIs are achieved. Proactively monitors open calls to ensure fulfillment of contracted SLA agreements, taking remedial action when tickets go out of contract. Updates call history on the call management system and notifies customers about potential issues. Responds to customer requests on ticket status and other concerns.

Are you searching for customer care executive jobs in Mumbai or looking to start your career in healthcare supportAt Fusion CX, we believe in delivering extraordinary customer experience by placing the right people at the heart of our operations. As a Customer Care Executive specializing in Referral Management in Mumbai, you will play a pivotal role in managing patient referrals and ensuring timely coordination between healthcare providers. If you are passionate about healthcare support and eager to contribute to a global organization that fosters innovation and employee growth, this is the perfect opportunity for you! Multiple positions are available don t miss the chance to grow with Fusion CX. Apply now! As a Customer Care Executive for a Referral Management process in Mumbai, your responsibilities will include: Referral Coordination: Managing and coordinating patient referrals to specialists or other healthcare providers. Appointment Management: Scheduling appointments with specialists and ensuring timely coordination between patients and healthcare providers. Referral Status Tracking: Monitoring and updating referral statuses to ensure efficient patient care and communication between providers. Information Transfer: Ensuring that all necessary patient information is accurately transferred between healthcare providers to facilitate seamless care. Job Requirements: To excel in the role of a Referral Management coordinator or Customer Care Executive working in the referral management process in Mumbai, you should have the following: Experience: More than 1 year of non-clinical experience, or freshers with strong communication skills are welcome to apply. Communication Skills: Excellent verbal communication skills, with a proficiency of Versant 5 or above in international communication. Organizational Skills: Strong ability to manage appointments, referrals, and information transfer with a high level of accuracy and attention to detail. Customer-Centric Support: A passion for delivering exceptional customer service and ensuring patient satisfaction. Why Join Fusion CX Are you exploring customer care executive jobs in MumbaiHere is an opportunity to make a meaningful impact and a career in the healthcare experience domain with the best in the customer experience sector. Join Fusion CX in the vibrant city of Mumbai as a Customer Care Executive working in the referral management process. Fusion CX offers the following benefits for their employees: Employee-Centric Culture: We prioritize the growth and well-being of our employees by fostering a supportive and inclusive work environment. Career Advancement: Take advantage of continuous learning and career development opportunities to enhance your skills and grow professionally. Competitive Benefits: Enjoy competitive pay, comprehensive benefits, and recognition for your hard work and dedication. Global Impact: Be part of a team that s revolutionizing customer experience, working on innovative projects that make a real-world impact. Apply now to join Fusion CX s global team as a Referral Management Coordinator in Mumbai and take your career to the next level in a dynamic, innovative company! Job Location Job Overview

Locations : Hyderabad, Telangana, India Role ID 209092 Worker Type Regular Employee Studio/Department Fan Growth Flexible Work Arrangement Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Business Management Coordinator: Electronic Arts: Electronic Arts creates next-level entertainment experiences that inspire players and fans. We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. Amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, creativity thrives, new perspectives are invited, and ideas matter. We re a team where everyone makes play happen. Fan Growth: Fan Growth is responsible for helping fans engage deeper, stay longer, and have more fun. We build strong relationships with fans through targeted marketing and loyalty programming; we provide care to help fans get the most out of their games; and we partner across EA to optimize experiences in and around our games, ensuring effortless journeys that maximize value to our fans. We seek people who bring new ideas and perspectives to make Fan Growth a great place to be and be from. Fan Growth Business Management: You re the Business Management Coordinator. You re passionate about improving the processes necessary to keep our business operating smoothly. You pay attention to the details and work hard to keep things organized. You execute the vision created by Business Operations and Internal Comms and Experience to increase efficiency and complete work effectively. Responsibilities: Business Operations Coordination Set up tools and processes to improve efficiency, reduce repetition, and streamline common tasks Collaborate with managers across the organization to keep resource allocation data up-to-date Create and update new roles in our financial system Partner with Business Operations teammates to define and create reports that will enable us to continuously improve Maintain important business operation reporting (planned vs. actual) Internal Comms and Experience Coordination Use tools and creative solutions to measure the effectiveness of our work Turn campaign stats into actionable summaries we can use to improve results Schedule and track internal comms campaigns Keep our email and Slack distros updated Organize monthly in-person events Qualifications: Self-starter - you provide recommendations and take the lead without prompting. Curious - you know how and what to ask to make sure you understand the task at hand. Organizer - you re organized, resourceful, and always looking for ways to do things better and more efficiently. Team player - you collaborate well with others, know how to play your position, and bring out the best in others to win as a team. Reliable - you bring demonstrable experience in streamlining common business processes, preferably using AI or productivity tools. Intermediate knowledge of the tools we use every day: Airtable Anaplan Google Sheets, Docs, Slides, etc. Miro Slack Contact Monkey High degree of comfort with mathematics and reporting data Ability to create a work-back schedule and manage it to help teammates meet deadlines About Electronic Arts We re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. LinkedInID 1449 Back to Role List