Managed Services CMS_ Specialist - Network/Firewall Admin - Operate

As a member of the infrastructure team at PwC, you will be responsible for designing and implementing secure IT systems to support business operations. Your role will involve ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In the cloud operations department, your focus will be on managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. Monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems will be key aspects of your responsibilities. In this fast-paced environment, you are expected to be a reliable and contributing team member who can adapt quickly, take ownership, and consistently deliver high-quality work that adds value for clients and contributes to the team's success. Your role as a Network Engineer will involve implementing, maintaining, and supporting clients" network infrastructure as part of a systems engineering team. You will be responsible for designing and developing scalable, maintainable, and highly available network architectures that align with business objectives and SLAs. Key responsibilities include configuring and installing various network devices and services such as routers, switches, firewalls, load balancers, VPNs, and QoS. You will also be expected to perform network maintenance, system upgrades, and monitoring to ensure system availability, performance optimization, and reliability. Providing Level-2/3 support, troubleshooting network issues, and working within established configuration and change management policies are essential aspects of the role. Additionally, you should be willing to work night shifts and provide rotational weekend on-call support. A deep technical understanding and subject matter expertise in security products, particularly Palo Alto solutions, Illumio, and Imperva WAF, are required. Strong analytical and communication skills, the ability to handle client leadership in technical and troubleshooting bridge calls, and experience with service management tools like Service Now are also important. Qualifications for this role include a Bachelor's degree in Computer Science or a related technology field, a minimum of 4 years of hands-on experience in networking concepts and troubleshooting, and expertise in networking protocols. Holding certifications such as CCNP or higher, having a strong working knowledge of ITIL principles and ITSM, and staying current with industry trends and methodologies are also valuable assets. Excellent verbal and written communication skills are essential for success in this role.,