Opening For Proctor Lead in Hyderabad Mytech

10.0 - 15.0 years

10 - 14 Lacs

Hyderabad

Work from Office

Role & responsibilities Managing proctors team Provide guidance & support to the team members on process. Resolving problems at all the stages of the process. Managing the proctors slots efficiently (Daily, Weekly & Monthly). Managing working hours of the team effectively (Weekday & Weekends). Maintaining good environment within the team. Mentoring new proctors in the team. Monitoring performance of team members Stakeholder management (Practice, TA & Product Team) Communicating with stakeholders on process changes or improvements. Resolve process related issues & suggest enhancements or improvements. Maintain strong relationship with stakeholders. Presenting the progress reports. Metrics & reports Monitoring employee attendance, including clock-in/clock-out times, breaks, and absences. Provide up-to-the-minute views of key metrics. Creating, analysing & presenting real time dashboards (Daily, Weekly, Monthly, Quarterly, Half yearly & Yearly) to the stakeholders Collect and review reports from proctors on candidate behavior, technical issues, or violations. • Ensure all incidents are logged accurately and escalated if necessary. • Maintain confidentiality and professionalism in handling sensitive information. Preferred candidate profile Bachelors degree or pursuing a degree in any field Good verbal and written communication skills. Good experience in handling a team of 10 to 20 members Good experience in Microsoft Excel & Power BI Comfortable with remote tools like Microsoft Teams, Google Meet, and screen monitoring software. Ability to multitask and remain alert for long durations. High integrity and strong sense of responsibility. Familiarity with applicant tracking systems (ATS) or IaaS platforms. Customer service mindset.

Posted 3 weeks ago

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