2 Loyalty Cloud Jobs

Req ID: 325589 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud) to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Lead Support Engineer L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Working Model :should be ready to travel to Australia upon visa processing on rotation basis Key Responsibilities: Incident & Service Request Management: . Respond to and resolve incidents and service requests within defined SLAs. . Prioritize and triage tickets based on severity and business impact. . Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. . Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: . Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). . Manage Experience Cloud user roles, portal configurations, and access models. . Support loyalty program operations: member tier updates, points adjustments, and reward configurations. . Perform user management, data loads, exports, and permission reviews. . Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: . Debug and fix Apex classes, triggers, batch jobs, and LWC components. . Support and enhance integrations using REST/SOAP APIs and Named Credentials. . Optimize backend processes, especially loyalty transaction handling and service workflows. . Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: . 5-7 years of Salesforce platform support experience, including admin and development. . Strong hands-on expertise in: . Service Cloud: Case lifecycle, entitlements, omnichannel support. . Experience Cloud: Partner/community portals, role hierarchies, page customizations. . Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. . Solid technical knowledge of: . Apex, SOQL, Lightning Web Components (LWC) . Salesforce Flows and Process Automation . API integrations and troubleshooting . Familiarity with ticketing tools (e.g., Jira . Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: . Ability to work independently and manage time effectively in AU time zone. . Strong analytical and troubleshooting skills. . Clear communication with business and technical teams. . Ownership mindset with a focus on continuous improvement. Preferred Certifications: . Salesforce Certified Administrator (ADM 201) . Platform App Builder or Developer I . Service Cloud Consultant . Loyalty Management Accreditation (preferred) Note : should be ready to travel to Australia upon visa processing on rotation basis #Salesforce About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Job Summary: We are seeking a highly skilled and motivated Salesforce Developer with expertise in Salesforce Data Cloud and Salesforce Loyalty Cloud to join our team. In this role, you will be responsible for designing, developing, implementing, and integrating customized applications and solutions that support our evolving business needs across both cloud platforms. You will work closely with cross-functional teams to build scalable and personalized experiences using the Salesforce platform. This role requires a strong understanding of Salesforce Loyalty Management, Data Cloud, Experience Cloud , Marketing Cloud , and Salesforce development tools such as Apex , LWC , and Flows . Compensation: The compensation will depend upon the experience and caliber you possess. Industry: Information Technology Department: Engineering Educational Qualification: Proven work experience in designing, developing, customizing, and implementing Salesforce solutions on Loyalty Cloud and Data Cloud Bachelors degree in Computer Science, Software Engineering, or a related field. Certifications in the related field is a plus. Key Responsibilities: Design, develop, and deploy scalable, high-performance Salesforce solutions leveraging Data Cloud and Loyalty Cloud . Build and customize Salesforce features using Apex , Visualforce , Lightning Components , and Lightning Web Components (LWC) . Connect and synchronize Salesforce Data Cloud with CRM and Loyalty Cloud to activate customer segments and behavioral insights. Implement and maintain Salesforce Loyalty Cloud features, including program rules, tiers, point accrual/redemption logic, and member lifecycle management. Leverage Salesforce Data Cloud (CDP) for unified customer profiles, segmentation, and activation across marketing and engagement platforms. Create robust data pipelines and integrations with external systems using REST/SOAP APIs and tools like MuleSoft . Implement loyalty management features including tier logic, points accrual/redemption, member lifecycle, and offers. Ensure high system performance through debugging, troubleshooting, and tuning. Implement and uphold best practices for data governance , security , and regulatory compliance . Perform data migration , data transformation , and cleansing activities as needed. Create and maintain technical documentation , including solution designs, architecture diagrams, and configuration guides. Conduct unit testing , assist in user acceptance testing (UAT) , and resolve production issues. Stay up to date with Salesforce platform enhancements, especially around Data Cloud and Loyalty Cloud , and recommend innovative improvements. Collaborate with product managers, marketers, and analysts to ensure accuracy in business logic and data flow. Provide technical mentorship to junior developers and perform code reviews to ensure high-quality, maintainable code. Actively contribute to the design and deployment of innovative Salesforce features that enhance customer engagement and satisfaction. Key Skills Required: Proven experience with Salesforce Loyalty Management and Salesforce Data Cloud . Proficient in Salesforce development tools : Apex, SOQL, LWC, Visualforce, Flow Builder. Experience integrating Salesforce with external systems via APIs and middleware. Knowledge of Salesforce architecture, data modeling, and security best practices. Experience with Agile methodology and tools like Jira or Azure DevOps. Excellent communication, collaboration, and problem-solving skills. Strong documentation and testing practices. Stay updated with Salesforce platform updates, new features, and industry best practices to recommend and implement process improvements and optimizations. Benefits and Perks: Flexible remote/hybrid work options with outcome-focused autonomy Custom compensation packages aligned with your expertise and market value Lead high-impact, career-defining projects with global clients Influence internal growth by mentoring future leaders and building elite teams Direct collaboration with executive leadership Represent Cyntexa at global industry events and strategic platforms Paid Leaves Maternity / Paternity Leaves Health Insurance