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Job Summary: The IT Senior Manager will oversee the management and support of IT and OT applications related to pharmaceutical quality control, and laboratory operations. This role is crucial in ensuring seamless operation, maintenance, and enhancements offered to support business objectives and regulatory compliance. Who You Are: We are seeking a highly skilled and motivated IT Senior Manager to oversee the delivery and management of IT services and projects within the CoE Operations, specifically focusing on Pharma Quality, and Laboratories applications. The ideal candidate will ensure that our IT services meet business needs and continuously improve delivery quality. Major Accountabilities: As an IT Senior Manager in Project Management for Pharma Quality and Laboratories Applications, you will oversee the planning, execution, and delivery of IT projects supporting laboratory and quality management systems. Your responsibilities include developing project plans, managing budgets, and coordinating with cross-functional teams to meet project milestones. You will communicate with stakeholders to understand their needs, provide project updates, and ensure alignment with business objectives. Ensuring compliance with regulatory standards and implementing quality assurance processes are key aspects of your role. Leading and mentoring a team of IT professionals, you will foster a collaborative environment and address training needs. You will also manage risks, develop mitigation strategies, and maintain contingency plans. Vendor and resource management are part of your duties, including negotiating contracts and ensuring vendor commitments. You will drive continuous improvement by implementing best practices and staying updated with industry trends. Additionally, you will coordinate Project Management Office (PMO) activities, standardize processes, and ensure adherence to PMO guidelines to enhance delivery quality. Maintaining comprehensive project documentation and preparing reports for senior management are also essential tasks. Finally, maintaining comprehensive project documentation and preparing detailed project reports for senior management are important tasks. You will ensure that all project documentation is accurate and up to date, providing a clear record of project progress and outcomes. Key Requirements: Education: Advanced degree in Information Technology, Computer Science, or a related field. Experience: Minimum of 10 years of experience in IT operations, with a focus on pharma quality, and laboratory applications. Previous consulting experience preferred. Skills: Strong knowledge of pharmaceutical manufacturing processes and quality control standards. Excellent project management skills, with experience in leading cross-functional and geographically distributed teams. Extensive knowledge of IT architecture, IT security, and IT governance Strong analytical and problem-solving abilities. Effective communication and interpersonal skills. Ability to work in a fast-paced, regulated environment. Effective leadership and team management skills. Comfortable operating in a complex, matrix, and ambiguous environment. Ability to anticipate risks and manage escalations. Must be business fluent in English. Preferred Qualifications: Certifications: ITIL, PMP, Lean Six Sigma or other relevant certifications. Experience: Experience with specific pharma applications such as SAP, QMS (Quality Management Systems), LIMS (Laboratory Information Management Systems), LES (Laboratory Execution Systems) and lab equipment systems (Empower, LabVantage, etc.). Experience extracting relevant data and configuring ServiceNow KPIs and SLAs.

As a Dotnet Developer based in Sewri, Mumbai, you will be responsible for contributing to full-time projects with 3-5 years of experience. Your role requires possessing good communication skills and excellent programming abilities in technologies such as ASP .Net Web Forms with C#, MVC framework with RAZOR, ADO .Net or Entity Framework, Basic SQL DML statements, SSRS or any other reporting tool, JavaScript, JQuery, Visual Studio 2013 and above, and Language Integrated Query (LINQ). You must be proficient in effectively debugging programs, identifying bug fixes, performance bottlenecks, and improvements. Additionally, you should be able to create detailed technical documents following the provided template by BPCL and have experience working on medium to large scale projects. Desirable skills include expertise in SQL Server with stored procedures and performance optimization techniques, Bootstrap, Team Foundation Server, developing secure code with consideration for OWASP Top 10, AST .Net Web Forms with VB .Net, CSS, LES, Sass, consuming SOAP/REST web services like SAP Gateway Services, developing .NET Web API/oData/REST services, automated/unit testing frameworks like Microsoft Unit Test or NUNIT, AngularJS, TypeScript, and understanding of design patterns.,

Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working.

Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working.

Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working.