Home
Jobs

Learning And Development Manager

7 - 10 years

12 - 15 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Learning & Development Manager is responsible for designing, implementing, and overseeing training programs that enhance employee skills, performance, and career growth. In retail, the focus is on frontline staff, sales training, and customer service excellence. In corporate, the emphasis is on leadership development, soft skills, and compliance training.

Role & responsibilities

  • Design training programs for retail staff customer service and sales techniques.
  • Develop onboarding programs for new hires to ensure quick integration.
  • Implement e-learning modules and in-store training for scalability.
  • Identify skill gaps through training needs analysis (TNA) and feedback from store audits.
  • Coach store managers on team leadership and employee engagement.
  • Ensure all retail staff complete mandatory training (e.g., POS systems, safety protocols, anti-harassment).
  • Partner with external trainers or brands for specialized product training.
  • Design executive coaching, mentorship programs, and high-potential (HiPo) employee development.
  • Conduct workshops on soft skills (communication, time management, emotional intelligence).
  • Collaborate with department heads for role-specific upskilling.
  • Oversee Learning Management System (LMS) and digital learning tools
  • Track training effectiveness via

    KPIs

    (completion rates, employee feedback, performance improvement).

Preferred candidate profile

  • Employee Engagement -

    Foster a culture of continuous learning
  • Budget Management -

    Optimize L&D spend while maximizing impact
  • Feedback Loops -

    Regularly assess program effectiveness and iterate
  • Proficiency in LMS, e-learning tools (Articulate 360, Adobe Captivate)
  • Strong facilitation, stakeholder management, and data-driven decision-making

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Blackberrys
Blackberrys

Fashion Retail

Noida

RecommendedJobs for You