Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer. You will work as part of the Records Management Team.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Preferred knowledge of Record Management.
• Knowledge in SharePoint, Service now, SQL & Power BI
• Experience developing and cultivating professional relationships
• Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
• Ability to identify business needs and deliver solutions in close partnership with line of business and technology
• Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
• Ability to interact with all levels of an organization
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work effectively in a virtual team environment
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Knowledge and understanding of compliance or operational risk
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Bring in the technical acumen and excellent skills in excel, reporting, SQL server and any other BI tools
• Liase between the process owners and users and resolve the tickets
• Be flexible to undertake business and technical analysis relevant to ensure process optimization and efficient delivery