Lead (Service Training) - Chennai

6 - 11 years

7 - 11 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role

Imparting Training and Development of Dealer Service manpower. Ensures on the job is delivered and formulates the basis/advanced training modules to Field as well as Dealer Service Manpower to cope up with the current market competition and trends.

Responsibilities

Training and Development of Dealer Service

  • Overall Monitoring STC & RTC activities & Performance, New Training Center Establishment
  • To liaise with Service Technical, PD & OEM suppliers and develop training content.
  • To develop new training module and Training hand outs
  • To vet all new SOPs
  • Developing training calendar based on the training needs
  • STC Administration and Manpower database management
  • Identifying the training needs and ensure the availability
  • Update of Skill Level (Dealer Technician, Supervisors)
  • Expense statement of Outsourced Employees
  • Making Approval Note for New training Centres and other STC related activities
  • Developing the technical/soft skills competency
  • Monitoring Training quality
  • To prepare and review syllabus for all training modules annually
  • Planning OJT ,Competency Mapping ,Training Need Identification

Preferred candidate profile

  • Diploma or Degree in Automobile or Mechanical Engineering
  • Experience in Field Service to understand the Field Service SOP related with Warranty

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