Lead, Performance Quality Engineering

The Team:

Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customers ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally.

The Impact:

You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the the time to market for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors.

Whats in it for you:

Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Companys strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets.

Responsibilities:

• Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues.
• Ability to perform scalability & capacity planning.
• Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning.
• Support remediating performance bottlenecks of application front-end and database layers.
• Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process.
• Understand user behaviors and analytics models and experience in using Kibana and Google analytics
• Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA.
• Analyzes, designs and develops performance specifications and scripts based on workflows.
• Ability to interpret Network/system diagram, results of performance tests and identify improvements.
• Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios
• Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements.
• Deliver projects in the performance testing space and ensure delivery efficiency.
• Define testing methodologies & implement tooling best practices for continuous improvement and efficiency
• Understand business scenarios in depth to define workload modelling for different scenarios
• Compliment architecture community by providing inputs & pursue implementation suggested for optimization
• Competency to manage testing for highly integrated system with multiple dependencies and moving parts.
• Active co-operation/collaboration with the teams at various geographic locations.
• Provide prompt response and support in resolving critical issues (along with the development team).
• May require after hours/weekend work for production implementations

What were looking for:

• Basic Required Qualifications:
• Bachelors or PG degree in Computer Science, Information Systems, or equivalent.
• 7-10 years of hands-on experience in performance testing/engineering or software development.
• Strong experience with LoadRunner, JMeter, and tools like DevTools, Fiddler, and various APM platforms (AppDynamics, Dynatrace, Datadog).
• Proficient in one or more programming languages: Java, C#, Python, .NET.

Key Soft Skills:

• Analytical mindset with exceptional problem-solving skills.
• Strong written and verbal communication; able to explain complex technical issues clearly.
• Ability to work collaboratively across global teams.
• Passion for quality, performance, and innovation.

Additional Preferred Qualifications:

• Familiarity with protocols like Web(HTTP/HTML), Ajax Truclient, Citrix, .NET.
• Experience in databases (SQL Server, Cassandra, MongoDB, Postgres) and message brokers (Kafka).
• Working knowledge of cloud platforms (AWS, Azure), Docker, and modern JavaScript frameworks (AngularJS, NodeJS, ReactJS).
• Experience with CI/CD pipelines and Agile methodology.

Preferred Soft Skills:

• Flexibility to adapt in a fast-paced, ever-changing environment.
• Ability to lead and mentor others in performance testing best practices.
• Enthusiasm for learning and self-development.
• Strong attention to detail and quality orientation.

Preferred Qualifications:

• Bachelor's or higher degree in technology related field.