Lead I - Workforce Management

The role of a workforce management professional at UST involves providing day-to-day support to Business Units" resource/talent management needs. You will be responsible for all workforce management activities of assigned accounts, planning and assisting in sourcing and staffing positions, ensuring good stakeholder relationships, and providing recommendations for long term planning and process changes. Additionally, you will assist with talent planning and forecasting, talent availability assurance processes, compliance to processes and SLAs, and maintaining records and reports. Mentoring junior team members, accuracy in resource mapping planning and execution, meeting timelines for talent availability assurance, quality reporting and MIS, and multi-tasking efficiently are key measures of outcomes. Your responsibilities will include providing business support by identifying resources for open requirements, liaising with Business Units and Recruitment team for external hiring, ensuring process compliance, and managing day-to-day workforce management operational activities. Running and analyzing reports, meeting SLAs for job order management, ensuring process compliance, data accuracy, supervising staff, and mentoring them are part of the expected outputs. You will collaborate with offshore/onshore teams on sourcing execution, work with Training Team and Talent Pool management Team on upskilling and cross-skilling plans, and partner with Business Finance on Utilization and Billability reviews. Good interpersonal and communication skills, problem-solving abilities, Microsoft Office suite proficiency, knowledge of organization policies and processes, and ability to supervise and mentor staff are required skills. Additionally, experience in Advanced Microsoft Excel and Powerpoint, workforce planning and governance, workforce data and metrics reporting, workforce engagement initiatives, workforce strategy and optimization, stakeholder collaboration and communication, administrative tool exposure, and flexibility in availability are desired qualifications. As a workforce management professional at UST, you will play a crucial role in supporting the Governance and Delivery Lead for Cyber Technology & Engineering, executing workforce strategy, workforce engagement, workforce planning, workforce optimization, and workforce data and insights. Adherence to best practices, collaboration with senior stakeholders, and flexible working hours aligned to UK hours are essential for success in this role.,