1.0 - 5.0 years

3 - 4 Lacs

Bengaluru

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Dear Job seekers, Join Digilabs LLP as a Chat Consultant! Were seeking BPO-experienced, local candidates with strong English communication, fast typing, and a positive attitude for a long-term role. Walk-in Address: Digilabs LLP, Hustle Hub 1702, Ground Floor, 17th Cross Rd, Sector 4, HSR Layout, Bengaluru 560102 (Next to Narayana Pharmacy) Share your profile with Mr. Alan at hr@businesssetup.com or WhatsApp: +91 9019453233. Experience: 2 - 5 Years Role Highlights: Respond to customer inquiries via live chat Deliver accurate, clear information Build trust and relationships with customers Multitask and manage lead assignments Commerce graduates preferred Max 2 weeks notice period Skills Required for Chat Consultant (BPO) Digilabs LLP English communication Fast and accurate typing Customer service and problem-solving Multitasking and time management Product knowledge and ability to provide clear, accurate information Technical proficiency with chat platforms and CRM tools Data entry skills Ability to build trust and maintain customer relationships Positive attitude and aptitude for learning Local from Bengaluru (Nearby HSR Layout will be given preference) Commerce graduate (preferred) Adaptability and willingness to learn new tools and processes Attention to detail Ability to handle multiple chats and prioritize tasks Teamwork and collaboration skills Professionalism and reliability.

Posted 2 days ago

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Presales Analyst Krishna Jewellers Pearls And Gems

2.0 - 7.0 years

3 - 4 Lacs

Hyderabad

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Job Title: Pre-Qualifier CRM Team Company: Krishna Jewellers, Pearls and Gems Pvt. Ltd. Location: Hyderabad, India Department: CRM Job Type: Full-time Working Days: 6 days a week Preferred Candidate: Female with prior experience in CRM, lead qualification. Job Overview: Krishna Jewellers, Pearls and Gems is looking for a detail-oriented and proactive Pre-Qualifier to join our CRM Team . This is a non-customer-facing role, responsible for evaluating incoming online leads and efficiently assigning them to the appropriate Sales Executives based on product category, customer requirements, and team availability. The Pre-Qualifier acts as a critical link between marketing-generated leads and the online sales team, ensuring that customer inquiries are handled promptly, professionally, and with personalized attention. Key Responsibilities: Screen and evaluate online inquiries and leads received through the website, WhatsApp, Instagram, and other digital platforms. Understand customer interest, category (gold, diamond, pearls, silver), purchase intent, and assign leads to relevant sales executives accordingly. Use the internal CRM tool to log, track, and update all lead activities and status changes. Coordinate with the Online Sales team to ensure timely follow-ups and customer engagement. Escalate high-priority or high-value leads to senior team members as required. Monitor lead status to ensure follow-up is done within set timelines and no lead is missed. Generate daily and weekly reports on lead flow, conversion status, and team performance. Collaborate with marketing, digital, and sales teams to optimize lead assignment processes. Required Skills and Qualifications: Bachelor's degree in business, marketing, commerce, or related fields. Minimum 2 years of experience in a CRM, lead management, or sales coordination role—preferably in the jewellery, luxury retail, or e-commerce industry. Familiarity with CRM tools, lead dashboards, WhatsApp Business, and online customer service tools. Strong organizational and coordination skills with the ability to handle a high volume of leads. Basic understanding of jewellery categories and customer preferences. Good communication skills (written and verbal) in English and regional languages. Preferred Profile: Female candidates with experience in CRM, inside sales coordination, or online retail backend operations . Prior experience in the jewellery or luxury e-commerce segment will be a strong advantage. Tech-savvy, disciplined, and able to work independently in a fast-paced environment. Benefits: Competitive Salary & Incentives Provident Fund & ESI Paid Leave Health Insurance Annual Bonus Friendly & Growth-Oriented Work Culture To Apply: Email your updated CV to: hr@krishnapearls.com WhatsApp your profile to: +91 70933 26464

Posted 1 week ago

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