Operations Manager-IT Break Fix TVS Electronics

5.0 - 10.0 years

4 - 5 Lacs

Chennai

Work from Office

Role & responsibilities 1. Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. 2. Act as the primary point of contact for clients, addressing service-related concerns and escalations. 3. Ensure high-quality service standards by implementing best practices and process improvements 4. Develop and maintain strong relationships with clients, understanding their needs and expectations. 5. Conduct regular service reviews and feedback sessions with stakeholders. 6. Drive customer satisfaction through proactive engagement and issue resolution. 7. Monitor and analyse service performance metrics, identifying areas for improvement. 8. Lead and mentor the delivery team, fostering a culture of accountability and excellence. 9. Conduct training and performance evaluations for team members. 10. Ensure resource allocation aligns with business objectives and client needs. 11. Identify opportunities for process improvements and automation. 12. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred."

Posted 4 weeks ago

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Compuer Service Engineer (Fresher & Experience) THE Pride System

0.0 - 5.0 years

1 - 3 Lacs

Perundurai

Work from Office

Service Engineer: Troubleshoot Hardware Issues : Diagnose and resolve hardware malfunctions in PCs, laptops, CCTV and peripherals. Software Installation & Configuration : Install, configure, and update operating systems and software applications. Network Support : Assist in setting up and maintaining local area networks (LAN), including routers, switches, and firewalls. Customer Support : Provide technical support to customers via phone, email, or in-person, ensuring a high level of customer satisfaction. Remote Support : Utilize remote access tools to diagnose and resolve issues without requiring physical presence. Field Service : Travel to client locations as needed to perform on-site repairs and installations.

Posted 1 month ago

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Laptop Chip Level Engineer Saudewala Electro

1 - 6 years

1 - 4 Lacs

Ghaziabad

Work from Office

Responsibilities: * Perform chip-level repairs on laptops * Ensure quality control standards met * Collaborate with motherboard team * Adhere to safety protocols at all times * Solder components onto motherboards

Posted 1 month ago

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