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Hemmersbach
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L2 Remote Support Specialist

L2 Remote Support Specialist

Hemmersbach

2 - 5 years

4 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Ticketing Windows OS Software installation Information security Management IT infrastructure services Mac Os Remote support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your skills

C1 English written and spoken
Windows OS expertise
MAC OS would be an advantage
Familiar with ticketing systems preferably Service Now
Understanding of principles and best practice of information security

Your tasks

Resolution of Incidents occurring on end user computers and virtual machines
Completion of Service Requests for software installation
Management of tickets in the Service Now ticketing tool

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Cafeteria
Company events
Mobile working
Onboarding program

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L2 Remote Support Specialist