Homeloan/CRM Manager - Real Estate Stallions Marketing Solutions

2.0 - 4.0 years

2 - 3 Lacs

Vasai

Work from Office

Roles and Responsibilities Make welcome calls to customers as per company protocols and ensure a positive onboarding experience. Follow up with customers for timely payments and property registration based on defined project milestones. Escalate concerns or delays to relevant departments to ensure timely resolutions. Achieve collection targets and maintain regular communication with clients and sales teams through CRM and other sales tools. Manage the legal process related to stamp duty and registration. Verify sale agreements and ensure proper documentation and record-keeping of all agreements and registrations. Oversee the entire customer journey, including agreement formalities, payment collections, sale deed registrations, and final handovers. Keep track of project-wise possession and maintenance status. Handle home loan-related queries, eligibility checks, and documentation support. Liaise with banks and home finance companies for loan approvals, especially for self-employed customers. Ensure timely follow-up with customers for KYC documents and loan-related paperwork. Prepare cash receipts by appropriately bifurcating the principal amount and applicable taxes. Maintain up-to-date customer booking details in the CRM, including statutory payments like GST, stamp duty, registration charges, legal fees, etc. Address and resolve customer queries related to outstanding payments, interest calculations, loan progress, and related matters. Coordinate with financial institutions for project and home loan approvals. Perform any additional tasks or responsibilities assigned by management to support business goals.

Posted 2 weeks ago

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Video KYC Audit Executive BOYEN HADDIN CONSULTING AND TECHNOLOGY PRIVATE LIM ITED

0.0 - 1.0 years

1 - 2 Lacs

Noida

Work from Office

Key Responsibilities: - Conduct daily concurrent audits of Video KYC cases allocated by authorized representatives. - Ensure adherence to RBI regulations and internal standard operating procedures (SOPs). - Validate successful Aadhaar OTP and geo-location data, ensuring the customer is within Indian boundaries. - Verify customer KYC documents for clarity, legibility, and accuracy. - Match customer photos in documents (Aadhaar/PAN) with live images captured during the V-CIP process. - Conduct PAN validation against Aadhaar and other KYC data. - Review customer-agent video interactions for continuity, timestamp, liveliness, and quality. - Check that identification details shared verbally during video calls align with submitted documents. - Adhere to strict TAT (Turn Around Time): - Cases assigned before 3 PM to be closed on the same day. - Cases after 3 PM to be closed on the next working day. - Provide monthly audit compliance certificates detailing all processed cases. - Cooperate with client for quality checks and implement feedback promptly. - Comply with all data security and information confidentiality guidelines. - Ensure work is performed only from designated office premises (Noida) with restricted access and physical security in place. Location - Noida, Sec-5

Posted 1 month ago

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