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Vandey Consultancy Services
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Key Account Manager (only Female)

Key Account Manager (only Female)

Vandey Consultancy Services

3 - 5 years

4 - 6 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Client Account Management Strategic Account Management Client Relationship Management Client Servicing Key Account Management Account Planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Client Relationship Management - Build and maintain strong, trust-based relationships with key clients. - Understand clients' business objectives, challenges, and priorities. - Regularly communicate with clients to assess satisfaction levels and identify opportunities for improvement. - Serve as the primary point of contact for all client inquiries, concerns, and escalations. 2. Account Development - Develop strategic account plans to maximize client retention and growth. - Collaborate with internal teams to tailor solutions to meet clients' evolving needs. - Conduct regular business reviews with clients to address concerns, identify challenges and create solutions. 3. TAT Management - Establish and enforce service level agreements (SLAs) with clients to ensure timely delivery of services. - Monitor key process performance and take proactive measures to address any deviations from agreed-upon timelines. - Work closely with operations teams to streamline processes and improve efficiency. 4. Issue Resolution: - - Address client issues and concerns promptly and effectively. - - Investigate root causes of issues and implement corrective actions to prevent recurrence. - - Serve as an advocate for clients within the organization, ensuring their needs are prioritized and accounts.

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Key Account Manager (only Female)