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0.0 - 4.0 years
0 Lacs
karnataka
On-site
The Senior Executive Customer Service / Technical Support position involves interfacing with customers through various channels such as inbound and outbound calls, Emails, Chats, or the Internet as per client requirements. You will be responsible for providing customer service support and technical assistance to address routine issues related to the client's products or services. It is essential to ensure that the services delivered to customers meet the contractual Key Performance Indicators (KPIs). As a Senior Executive Customer Service / Technical Support, you will need to clarify customer requirements, demonstrate empathy, and build rapport with customers while resolving their queries. Maintaining a courteous and professional demeanor, greeting customers warmly, and having a basic understanding of the client's products and services are key aspects of this role. Additionally, you will be expected to accurately document work, offer additional products/services, and participate in activities aimed at enhancing customer satisfaction and business performance. The ideal candidate for this position is a Graduate/Undergraduate in any discipline, with strong customer service orientation, computer navigation skills, and proficiency in English, Hindi, and Kannada communication. Attention to detail, multitasking abilities, flexibility to adapt to changes, and the capability to work both independently and as part of a team are crucial. Patience, problem-solving skills, and the ability to handle complex customer queries independently are also essential requirements. Candidates should be willing to work 6 days a week and demonstrate the willingness to rotate shifts as required. Additional experience or skills may be necessary depending on the location or program. Walk-in interviews are welcome from Monday to Saturday between 10 AM and 5 PM at the office address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042. No prior appointment is needed; interested candidates can directly visit for an interview and potentially receive a Selection Letter. Please note that the above description provides a general overview of the responsibilities associated with the Senior Executive Customer Service / Technical Support position and is not an exhaustive list of duties and skills required for the job.,
Posted 3 days ago
0.0 - 4.0 years
0 Lacs
karnataka
On-site
The Senior Executive Customer Service / Technical Support position involves interacting with customers through various channels such as inbound and outbound calls, Emails/Chats, or the Internet, based on client requirements. The primary responsibilities include providing customer service support and resolving routine issues related to the client's products or services. It is essential to ensure that the services delivered to customers meet contractual Key Performance Indicators (KPIs). As a Senior Executive in Customer Service/Technical Support, you will be required to clarify customer requirements, use decision-support tools to provide appropriate resolutions, and maintain a courteous and professional demeanor while addressing customer needs and concerns. Building rapport with customers, maintaining knowledge of client products/services, accurately documenting work, and offering additional products/services are integral parts of this role. Furthermore, tracking and retrieving information in the call tracking database, as well as referring customers to relevant resources when necessary, are key aspects of the job. The ideal candidate for this position should be a Graduate/Undergraduate in any discipline, with a strong customer service orientation, computer navigation skills, and proficiency in English, Hindi, and Kannada communication. Attention to detail, multitasking abilities, flexibility to adapt to changes, and a tolerance for fast-paced environments are essential qualities. Teamwork, patience, problem-solving skills, and the ability to handle complex customer queries independently are crucial requirements. Additionally, the candidate must be willing to work 6 days a week and rotate shifts as needed. If you meet the above qualifications and are interested in the position, walk in for an interview any day from Monday to Saturday between 10 AM and 5 PM at the office address mentioned below. No prior appointment is necessary; simply visit the office to be considered for the role. Office Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Please note that the job description provided is a general overview of the responsibilities associated with the Senior Executive Customer Service / Technical Support position and may not cover all specific duties.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Job Overview We are seeking a skilled Medical Laboratory Technician to join our team. The successful candidate will play a crucial role in assisting with various medical laboratory procedures and ensuring accurate test results. Duties Perform laboratory tests including haematology, microbiology, and blood banking Collect and prepare specimens for analysis Operate and maintain laboratory equipment Follow standard operating procedures to ensure quality control Assist in the diagnosis and treatment of patients by providing accurate test results Maintain laboratory records and documentation Requirements Knowledge of physiology, anatomy, and medical terminology Experience in paediatrics and hospital settings is desirable Proficiency in phlebotomy and catheterisation techniques Familiarity with aseptic techniques and basic life support Ability to work in a fast-paced laboratory environment Certification as a Medical Laboratory Technician They should know to communicate in kannada Job Type: Full-time Schedule: Day shift Work Location: In person,
Posted 1 week ago
1 - 2 years
0 - 2 Lacs
Chennai
Work from Office
We are looking for an enthusiastic and customer- focused KANNADA-Speaking customer Support Executive to join our retention team. The ideal candidates will be responsible for handling customer queries, addressing concerns, and ensuring customer satisfaction with the aim to retain them. Key Responsibilities: *Communicate effectively with kannada-Speaking customers via calls or emails. *Understand customer issues and resolve them promptly and professionally. *Retain customers by providing value-driven solutions. *Maintain accurate records of customer interactions. *Collaborate with internal teams to ensure smooth customer experience. *Provide regular reports and insights on customer retention efforts . Requirements: * Minimum 6 Months- 2 Years of experiences in customer support, retention, or client servicing. * Strong problem- solving and negotiations skills. * Experience in BPO, Telecom, E-Commerce, or Subscription- based is an advantage. * Graduation is Mandatory. * Excellent in Malayalam. * Pure day rotational shifts. * 6 days working with 1 rotational week Off. * Shift duration of 9 hours including 1 hour break. Perks & Benefits: * One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu. * 7 days Accommodation will be provided for Outstation Candidates. * Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.) * Statutory Benefits. * Internal Job Posting, Jump programs for employees to promote growth for employees inside the organization. To qualify candidates should complete minimum years of service as per their Grade . Interested candidates can apply (or) call (or) Whatsapp - HR Divya R: Mob No: 7603885092
Posted 2 months ago
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