Junior Engagement Associate

About the Role

We’re looking for a dynamic and customer-focused Junior Engagement Associate to join our growing team. In this full-time, non-voice role, you’ll be the first point of contact for our customers via digital communication channels. Your role will be pivotal in delivering an outstanding customer experience, resolving inquiries efficiently, and supporting lead generation and engagement strategies.

Whether you're an experienced professional or a recent graduate eager to start your career, this role offers the perfect platform to build strong communication, problem-solving, and customer engagement skills.

Key Responsibilities

• Engage with customers through chat, email, and other digital platforms to resolve inquiries and provide timely assistance.
• Understand customer needs and offer relevant information about products, services, and solutions.
• Qualify and route incoming leads to the appropriate teams for further follow-up.
• Maintain accurate customer interaction records in CRM systems.
• Collaborate with cross-functional teams (Sales, Product, Operations) to improve the overall customer experience.
• Provide feedback and insights from customer interactions to enhance services and processes.

Skills & Qualifications

• Bachelor's degree in any discipline; MBA or postgraduate degree is a plus.
• Strong written communication skills with excellent attention to detail.
• Proficient in MS Office (Excel, Word, PowerPoint); experience with CRM or chat support tools is a bonus.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Friendly, empathetic, and solution-oriented mindset.
• Open to freshers and candidates with previous experience in Customer Relations, Support, or Engagement roles.

Preferred Attributes

• Immediate joiners preferred.
• Passion for customer service and helping others.
• Willingness to learn and adapt in a dynamic work environment.

What We Offer

• A collaborative and supportive work culture.
• Hands-on training and mentorship.
• Career growth opportunities in customer success, sales, and operations.
• Competitive compensation and performance incentives.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Communication skills: 1 year (Required)

Language:

• English (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person