Jr Customer Service Executive - Cloud & Security Customer Service Operations

As a Compliance Manager at Tata Communications, you will play a crucial role in ensuring the adherence to regulatory standards and best practices for network compliance. Your responsibilities will include managing Service Level Agreements (SLAs) for Key Performance Indicators (KPIs) along with providing daily reporting. You will conduct regular audits and assessments to identify any non-compliance, risks, or vulnerabilities within the network infrastructure. Additionally, your role will involve the development and maintenance of network compliance documentation, reports, and dashboards. Collaboration with network engineers and security teams will be essential in designing and implementing compliance controls. You will be responsible for managing remediation efforts in case of compliance violations or audit findings and staying updated on regulatory changes to assess their impact on the network infrastructure. Your role will also require you to support both external and internal audits by providing documentation, evidence, and subject matter expertise. Furthermore, you will be involved in training and raising awareness among network teams about compliance best practices and requirements. To qualify for this position, you should hold a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field. A minimum of 2-4 years of experience in network compliance, network security, or IT audit is required. A solid understanding of networking fundamentals including TCP/IP, LAN/WAN, Firewalls, and VPNs is necessary. Experience with risk assessment and mitigation in IT/network environments, as well as proficiency in using compliance and audit tools for tracking and reporting, will be beneficial. Strong analytical, documentation, and communication skills are essential for success in this role.,