2.0 years

0 Lacs

Tetelia, Guwahati, Assam

On-site

Company: AxleEdge Motors LLP Authorised Dealer of Ashok Leyland – Light Commercial Vehicles (LCV) Location: Boragaon, Guwahati Experience: Minimum 2 Years in Customer Relationship/Field Service (Automobile/Commercial Vehicle industry preferred) Qualification: Minimum Higher Secondary (H.S.) Pass (Graduation Preferred) About Us: AxleEdge Motors LLP is a proud Authorised Dealer of Ashok Leyland , specializing in Light Commercial Vehicles (LCVs) . We are committed to delivering excellent customer service and support across the entire vehicle lifecycle. Our focus is on providing reliable and responsive service, ensuring our clients get the best value and satisfaction from their vehicles. Job Description: We are seeking a proactive and customer-focused CRM – Service Executive who will serve as the vital link between our customers and service department. The role involves managing customer relationships, resolving service-related issues, and ensuring overall customer satisfaction. Key Responsibilities: Act as the first point of contact for customer service inquiries Ensure timely follow-up and resolution of customer complaints or service requests Coordinate between customers and the service team for vehicle servicing, status updates, and delivery Maintain customer service records and feedback reports Drive customer satisfaction by building long-term relationships Support field visits and service campaigns when necessary Assist in maintaining service schedules and reminders for repeat customers. Candidate Requirements: Minimum H.S. (Higher Secondary) Pass / (Graduation 2 years of experience in customer relationship management or service handling Background in the automobile or commercial vehicle sector preferred Excellent communication and interpersonal skills Strong organizational and follow-up skills Basic computer knowledge (MS Office, CRM tools) Willingness to work in a field-service environment Salary: Negotiable – Based on Experience & Performance Attractive Incentives + Performance-based Rewards Apply Now: Email your updated resume to: [email protected] Call us at: 7005253593 Job Type: Full-time Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Application Question(s): How proficient are you in Microsoft Excel, and what specific functions or features have you used in your previous work experience? "Have you worked in a customer-facing role involving both inbound and outbound interactions? If so, can you describe your experience handling customer queries and follow-ups?" Work Location: In person Speak with the employer +91 7576812000

Posted 1 week ago

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