Guest Relations Executive Solaris Hotel & Club

2.0 - 31.0 years

1 - 2 Lacs

Pipliyapala Park IDA Site, Indore

On-site

Position Summary: We are seeking a well-presented and personable Guest Relations Executive to be the welcoming face of Hotel Solaris. This role is ideal for someone who is fluent in English, exudes confidence and charm, and enjoys interacting with people. You will be responsible for greeting and assisting walk-in guests, especially those visiting for banquet and wedding bookings, as well as ensuring a smooth and pleasant check-in experience for hotel guests. Key Responsibilities: Greet guests with warmth and professionalism upon arrival. Understand guest requirements and provide information about banquet facilities, hotel rooms, and services. Assist in seating guests in our lobby or banquet lounge while they wait for meetings or viewings. Coordinate with banquet sales and front office teams to ensure timely follow-ups and smooth handling of walk-in queries. Maintain a poised, presentable, and confident demeaner at all times. Address guest queries or concerns with a helpful and solution-oriented approach. Keep a log of guest interactions and update inquiry records. Requirements: Excellent communication skills in English (spoken and written); additional languages are a plus. Pleasant and well-groomed appearance with a confident and friendly attitude. Prior experience in hospitality or customer-facing roles is preferred but not mandatory. Strong interpersonal skills with the ability to make guests feel valued and welcomed. Ability to work flexible hours, including weekends and evenings, depending on guest flow. Why Join Us? Be a part of one of Indore’s most prestigious hospitality brands. Enjoy a dynamic and supportive work environment. Opportunities for career growth in the hospitality sector.

Posted 4 days ago

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Operation Executive Mono Infotech

0.0 - 31.0 years

1 - 2 Lacs

Pipliyapala Park IDA Site, Indore

On-site

Responsibilities: - Build and maintain customer relationships in order to understand their needs. - Provide excellent customer service to maintain Clients. - Manage business negotiations with customers. - Handle, track and monitor the business deals and other activities as needed. - Coordinate with various teams to address affiliate needs in an accurate and timely manner. - Implement affiliate marketing activity including email campaigns, newsletters, blogs, etc to increase the revenue targets. - Reach out to new customers through research, referrals, networking, cold calling, and emails. - Develop business strategies to improve affiliate programs. - Stay current with new trends and opportunities. Qualifications: - Bachelor's degree is required in any field. - Good communication skills. - Adaptable and willing to learn new techniques.

Posted 1 week ago

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Front Office Manager Solaris Hotel & Club

3.0 - 31.0 years

3 - 6 Lacs

Pipliyapala Park IDA Site, Indore

On-site

Proven experience in Front Office Operations within a 3-star or 4-star hotel environment Thorough working knowledge of IDS Next PMS (FortuneNext) — including reservations, check-in/check-out, folio management, and cashiering Hands-on ability to generate and verify all critical reports, including: Daily Sales Report (DSR) Night Audit Reports Occupancy & Forecast Reports Shift-wise Cash Reports GST & Taxation summaries Familiarity with Stayflexi cloud-based automation platform – implementation knowledge preferred Skilled in inventory management, OTA coordination, and rate parity checks Strong coordination with Housekeeping, Banquets, and Accounts for seamless operations Guest-centric approach with the ability to handle escalations, VIP arrivals, and corporate tie-ups Fluent in English and Hindi with excellent written and verbal communication Ability to train and supervise reception staff, manage rosters, and ensure SOP adherence Familiarity with audit processes, night closure procedures, and revenue reconciliation Tech-savvy with expertise in Excel, Email Communication, WhatsApp Business, and basic troubleshooting of hotel IT systems

Posted 2 weeks ago

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