3 Jobs in Parra, Goa

A CCTV Technician is responsible for installing, maintaining, and repairing closed-circuit television systems. This includes designing, installing, and troubleshooting CCTV cameras, DVRs, and related hardware, as well as providing technical support to users. Key Responsibilities: Installation: Installing CCTV cameras, DVRs, monitors, and other surveillance equipment. Maintenance: Regularly inspecting and maintaining CCTV equipment to ensure proper functioning. Troubleshooting and Repair: Diagnosing and fixing issues with CCTV systems, including camera malfunctions, connectivity problems, and recording errors. System Configuration: Setting up and configuring CCTV systems for optimal performance, including network settings and remote access. Testing and Quality Assurance: Testing CCTV systems to ensure they meet specified performance requirements and quality standards. Upgrades and Updates: Installing software and hardware upgrades to improve system capabilities. Monitoring: Monitoring CCTV footage for potential security risks or incidents. User Training: Providing training to users on how to operate and maintain CCTV systems. Documentation: Maintaining accurate records of installations, repairs, and system configurations. Collaboration: Working with other security personnel, IT staff, and facilities teams to integrate CCTV systems with other security measures. Required Skills: Technical Skills: Strong understanding of CCTV systems, DVRs, networking, and other related technologies. Troubleshooting: Ability to diagnose and resolve technical problems with CCTV systems. Problem-Solving: Capacity to identify and solve issues related to system performance and security. Communication: Effective communication skills for interacting with customers, clients, and colleagues. Physical Stamina: Ability to perform physical tasks related to installation and maintenance, including climbing ladders and working in confined spaces. Time Management: Ability to manage time effectively and prioritize tasks. Computer Competence: Proficiency in using computers and software related to CCTV systems. Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹360,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person

Responsibilities: Fiber Optic and FTTH Support o Assist in the installation, maintenance, and troubleshooting of fiber optic connections and FTTH infrastructure. o Support field teams during fiber deployment and customer installations. o Perform basic testing and fault isolation using optical tools such as OTDR and power meters. Networking Hardware Setup & Support o Install, configure, and troubleshoot networking devices such as routers, switches, and access points. o Assist in maintaining last-mile connectivity from the ISP to customer premises. o Support configuration of home and small office LAN/Wi-Fi networks. Customer Support and Troubleshooting o Provide first-line technical support for customer connectivity issues. o Perform on-site and remote diagnostics for basic internet and network-related complaints. o Guide customers through basic troubleshooting steps and escalate issues when needed. Computer and Hardware Maintenance o Configure, maintain, and troubleshoot desktops, laptops, and related hardware. o Ensure proper functioning of LAN infrastructure at both office and client sites. o Support installation and maintenance of operating systems and basic software. Documentation and Reporting o Maintain records of service calls, network layouts, and installation checklists. o Report issues, updates, and solutions to senior network engineers or supervisors. o Follow standard procedures for network configuration and issue resolution. Required Skills & Experience: Experience in fiber optic network and FTTH support (basic level). Hands-on experience with routers, access points, switches, and customer-premise networking hardware. Basic understanding of LAN/WAN networking concepts. Ability to troubleshoot common computer hardware and network issues. Good communication and problem-solving skills. Willingness to work in the field and assist customers on-site. Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹360,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Evening shift Ability to commute/relocate: Parra, Goa: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

LOCAL CANDIDATE OF GOA PREFERRED Responsibilities: Customer Assistance & Issue Resolution o Handle incoming calls, messages, and emails from customers regarding internet connectivity, service disruptions, billing queries, and general inquiries. o Provide prompt and accurate troubleshooting steps for internet and network-related issues. o Escalate complex technical problems to the appropriate technical support or field teams when necessary. Service Requests & Coordination o Log service requests and complaints accurately in the CRM system or service desk software. o Coordinate with field technicians and network teams to ensure timely resolution and follow-ups. o Track open tickets and ensure updates are provided to customers until closure. Customer Relationship Management o Maintain a professional and courteous tone while interacting with customers. o Ensure high levels of customer satisfaction by providing quick, reliable, and helpful support. o Build rapport with customers to promote trust and long-term loyalty. Billing & Account Support o Assist customers with queries related to payments, plan upgrades, renewals, and account details. o Guide customers through online payment portals or manual payment options. o Update customer records and service plans as required. Feedback & Reporting o Record feedback and suggestions from customers to help improve products and services. o Generate daily/weekly reports on common issues, ticket resolution time, and customer satisfaction. o Share insights with supervisors to enhance support quality and team performance. Required Skills & Qualifications: Experience in a customer support or helpdesk role (ISP/telecom experience preferred). Excellent verbal and written communication skills in English, Konkani, and Hindi. Basic knowledge of internet services, routers, and LAN/Wi-Fi troubleshooting. Familiarity with ticketing systems, CRMs, or support software tools. Patience, empathy, and a customer-first attitude. Willingness to work in shifts, weekends, or holidays if required. Job Types: Full-time, Permanent Pay: ₹192,000.00 - ₹360,000.00 per year Benefits: Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Required) Hindi (Preferred) Work Location: In person