3 Jobs in Nagar Untari

Job Summary: The Customer Care Specialist I is an introductory customer service position. Handles consumer calls, chats, and email. Participates in feedback and suggests improvements for current practices. Responsibilities: 80% Actively participates in the handling of calls, chats, and email. 5% Escalates issues to senior-level team members. Offers assistance to new team members. 5% Provides feedback through appropriate channels for customer feedback as well as recommendations for department, process, and policy improvements. 5% Proactively participates in career development and training to further knowledge and skills including learning practices and policies. 5% Performs other duties as assigned. Additional Requirements: High School Diploma or equivalent experience. Some positions may require 2+ years of technical training. Typically requires less than 2 years of general experience. Work Schedule: Career Band: Support Jobs on this career band require knowledge of processes and procedures essential to complete administrative work. Typically uses administrative, data organizing, customer service and coordination skills to complete work. Jobs often have acquired knowledge about processes or tasks either through specialized education or training and regularly provide process guidance to others (internally or externally). May require vocational, specialized and/or on-the-job training. No formal supervisory responsibility though may provide mentoring and coaching and scheduling for less experienced staff. Criteria & Management Requirements: Problem Solving: Works under close supervision with detailed instructions provided for new work. Resolves routine questions and tasks, and seeks guidance on non-routine tasks and issues. Knowledge: Basic knowledge of specific work tasks and procedures needed to perform own job. Business Acumen: Scope: Applies basic support or technical skills to complete routine tasks. Communication & Influence: Provides process information. Impact: Impact is limited to the accuracy of own job. Leadership: No supervisory responsibilities. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Job Description Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services. Job Grade 3 Job Tier 3 Career Area Information Technology Supervisor No Job Qualifications Three years computer technical support. Or Bachelor's degree and one year experience in computer technical support. Degree (one Of) BACHELORS DEGREE - Preferred Major/Minor (one Of) BUSINESS ADMINISTRATION - Preferred INFORMATION TECHNOLOGY - Preferred Certificate/License (one Of) CISCO CERTIFIED NETWORKING TECH - Preferred Additional Qualifications/Requirements Work Schedule – Onsite PCS Not Authorized/LSP Not Authorized Salary Minimum $46,937.00 Major Duties Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events. Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction. Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support. Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans. May provide training to end-users in new IT technical features and solutions to problems. Performs other duties as assigned. Work Challenges 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends IT environment is constantly changing demanding quick solutions and evolving skills IT position - there may be extensive TDY associated with this IT work Job Type Management Number of Positions Remaining 1

Callaway Golf is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone! Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission. If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. Callaway Golf is an Equal Employment Opportunity Show more Show less