4 Jobs in Kapra

Key Accountabilities To provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user Incidents and be proactive when dealing with user issues To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management) Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex calls having captured all relevant information in the ticket To work with 3rd party technical support where incidents or requests require To highlight trends and major incidents to 1st line team leader immediately Measures Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis Maintain an acceptable level of service to the customers and business Meeting SLA’s as agreed within yearly objectives (calls logged/resolved, Answer rate/Abandon etc) Consistent and reliable service delivered against all types of incidents & service requests To correctly categorise incidents and set applicable priorities by impact vs severity Consistent approach to all service desk calls Ability to escalate complex service issues To maintain and deliver IT knowledge and process documentation where required Personal specification Skills Excellent telephone & customer service manner Good understanding of IT hardware set-up and configuration Focused on quality Good customer service skills Self-motivated Excellent interpersonal skills Good organisational skills to ensure that company processes and procedures are put in place Education Advantageous ITIL Foundation (v3) or similar Industry IT standard certification (MCP or similar) Desirable Minimum 1 year previous support experience within an IT support environment or similar role supporting customers Experience with using and troubleshooting Microsoft Office 2010 (2013) with emphasis on MS Outlook, MS Word, MS Excel and MS PowerPoint Experience with using and troubleshooting Windows 10/x & MacOS X An understanding of ITIL, ITIL’s framework and how this applies to the IT Function Experience in supporting Users in a Citrix Environment or remote desktop tools

Job Summary We are seeking a skilled and motivated AI Developer with over 3+ years of hands-on experience in building, deploying, and optimizing AI/ML models. The ideal candidate will have strong proficiency in Python, Scikit-learn, machine learning algorithms, and practical experience of Azure AI services, Azure AI foundry, Copilot Studio, and Dataverse are mandatory. You will play a key role in designing intelligent solutions using modern deep learning and neural network architectures, integrated into scalable cloud-based environments. Key Responsibilities Utilize Azure AI Foundry and Copilot Studio to build AI-driven solutions that can be embedded within enterprise workflows. Design, develop, and implement AI/ML models using Python, Scikit-learn, and modern deep learning frameworks. Build and optimize predictive models using structured and unstructured data from data lakes and other enterprise sources. Collaborate with data engineers to process and transform data pipelines across Azure-based environments. Develop and integrate applications with Microsoft Dataverse for intelligent business process automation. Apply best practices in data structures and algorithm design to ensure high performance and scalability of AI applications. Train, test, and deploy machine learning, deep learning, and neural network models in production environments. Ensure model governance, performance monitoring, and continuous learning using Azure MLOps pipelines. Collaborate cross-functionally with data scientists, product teams, and cloud architects to drive AI innovation. Required Skills & Qualifications Bachelor's or Master's degree in Computer Science, Data Science, AI/ML, or related field. 3+ years of hands-on experience in AI/ML development. Practical experience with Copilot Studio and Microsoft Dataverse integrations is mandatory. Expertise in Microsoft Azure is essential, particularly with services such as Azure Machine Learning, Azure Data Lake and Azure AI Foundry. A deep understanding of these tools is paramount, as they form the foundation of the AI and data architecture within the organization. Proficiency in Azure will be prioritized over other platforms or tools. Proficiency in Python and machine learning libraries like Scikit-learn, Pandas, NumPy. Solid understanding of data structures, algorithms, and object-oriented programming. Experience with data lakes, data pipelines, and large-scale data processing. Deep understanding of neural networks, deep learning frameworks (e.g., TensorFlow, PyTorch), and model tuning. Familiarity with MLOps practices and lifecycle management on cloud platforms. Strong problem-solving abilities, communication skills, and team collaboration. Preferred Qualifications Azure AI or Data Engineering certification. Experience in deploying AI-powered applications in enterprise or SaaS environments. Knowledge of generative AI or large language models (LLMs) is a plus. Exposure to REST APIs, CI/CD pipelines, and version control systems like Git. (ref:hirist.tech)

Note- Candidate should ready to go Johannesburg(South Africa) for initially a period of 3-4 months. Must have a ready passport. Job Description We are seeking a skilled Data Masking Engineer with 4-6 years of experience in SQL Server and Redgate tools to design, implement, and manage data masking solutions. The ideal candidate will ensure sensitive data is protected while maintaining database usability for development, testing, and analytics. Key Responsibilities Design and implement data masking strategies for SQL Server databases to comply with security and privacy regulations (GDPR, HIPAA, etc.). Use Redgate Data Masker and other tools to anonymize sensitive data while preserving referential integrity. Develop and maintain masking rules, scripts, and automation workflows for efficient data obfuscation. Collaborate with DBAs, developers, and security teams to identify sensitive data fields and define masking policies. Validate masked data to ensure consistency, usability, and compliance with business requirements. Troubleshoot and optimize masking processes to minimize performance impact on production and non-production environments. Document masking procedures, policies, and best practices for internal teams. Stay updated with Redgate tool updates, SQL Server features, and data security trends. Required Skills & Qualifications 4-6 years of hands-on experience in SQL Server database Strong expertise in Redgate Data Masker or similar data masking tools (e.g., Delphix, Informatica). Proficiency in T-SQL, PowerShell, or Python for scripting and automation. Knowledge of data privacy laws (GDPR, CCPA) and secure data handling practices. Experience with SQL Server security features (Dynamic Data Masking, Always Encrypted, etc.) is a plus. Familiarity with DevOps/CI-CD pipelines for automated masking in development/test environments. Strong analytical skills to ensure masked data remains realistic for testing. Preferred Qualifications Redgate or Microsoft SQL Server certifications. Experience with SQL Server Integration Services (SSIS) or ETL processes. Knowledge of cloud databases (Azure SQL, AWS RDS) and their masking solutions (ref:hirist.tech) Show more Show less

Job Introduction Resort Host – Spain* Remuneration € Competitive Full Board Accommodation included for the term of contract. Applicants must have the right to work in the EU This is an exciting opportunity for passionate Resort Hosts to join us from September 2025 for an agreed duration, depending on assignment, to support in one of our Resort Stay Hotels in Spain. (we may have other European Destinations available). If you are passionate about travel, love providing exceptional customer satisfaction and would describe yourself as a real people person with bucket loads of passion then this could be the role for you. Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they’ll never forget. We want our holidaymakers to arrive as a guest and leave us as friends and ambassadors for our brand! As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want. Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over. While this role is based in Spain, we also welcome applicants with an interest in Italy and/or Portugal, please see our other live adverts for vacancies in these locations. (Our assignments are offered in line with the needs of the business so the destination may change) Role Responsibility Customer Experience: Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday. Be the specialist of your area – organise and run local authentic experience programmes for your guests – building local relationships and using the local community and culture available. To host activities and games during the day as required – finding new ways to incorporate the local area into the guests’ holiday experience. Ensure the programme runs as advertised in the brochure or online To offer a full personalised concierge service to our guests in house – using your expert knowledge – you will tailor-make this service for our guests to enjoy Customer Care & Quality: Conduct all pre-season, end of season checks as and when required Ensure customer service is at the forefront of everything you do Be proactive in ensuring the space our guests occupy is maintained Managing complaints effectively and efficiently with a resolution focused attitude Operational: See in new arrivals to your hotel seamlessly and ensure that guests’ departure runs smoothly ensuring all details are taken care of. Ensure the hotel is ready for our guests’ arrival – ensuring that everything is in place - including specific requests. Ensure that all transfers are operated using the most cost-effective method. Meet and greet customers at airport arrivals and departures – where required. Achieve optional excursion sales and service targets. Maintain strong relationships with the hotel to ensure good service levels are maintained. Guiding excursions where necessary. Ensure all Saga branding is up-to-date at all times. Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual. To work within an assigned budget for sourcing local gifts / prizes. To encourage the booking of future holidays in resort. The Ideal Candidate Eligibility to work in the EU Passionate, proactive individual with a passion for travel and delivering exceptional customer experiences Ideally someone with proven experience in a similar role A collaborative individual with a warm demeanour who thrives in a people orientated role Exceptional organiser with a proactive approach to resolving issues before they arise Understanding of providing excursions including guided tours and a multitude of activities for guests Great communicator with experience speaking publicly or to wide audiences Flexible individual which enjoys going above and beyond their role The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together a great proposition. Opportunity to work overseas in one of our Resort Stay Hotels Competitive rates of pay Full board accommodation will be provided in the resort, and Saga will cover costs for travel to the resort. A float for all company expenses such as communication costs, entrance fees, prizes etc, where necessary, will be issued. We are offering flexible contracts in which employment terms will be discussed depending on your status. About The Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. Saga Group Show more Show less