Customer Care Executive Unique Builders ( JBC Group )

0.0 - 31.0 years

3 - 4 Lacs

Gyan Vihar Colony, Ajmer

On-site

Key Responsibilities:Handle customer inquiries via phone, email, or in person regarding project details, payment schedules, possession timelines, documentation, etc. Maintain regular communication with customers on project updates, milestones, and delivery schedules. Resolve complaints and issues promptly while maintaining a professional and courteous approach. Coordinate with internal departments (Sales, Accounts, Legal, Engineering, etc.) to ensure quick resolution of customer issues. Assist in the documentation process for agreements, allotment letters, and possession handovers. Maintain accurate and updated customer records in CRM software or other tracking systems. Conduct customer feedback surveys and share insights for service improvement. Support site visits, possession handovers, and other customer-facing events as needed. Escalate unresolved issues to higher management in a timely manner. Ensure a high standard of customer service in line with the company’s brand and reputation.

Posted 2 weeks ago

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