0.0 - 2.0 years

0 - 0 Lacs

C B Ganj, Bareilly, Uttar Pradesh

On-site

Job Title: Customer Relationship Manager (Service) Location: Bareilly, Uttar Pradesh Company: Grover Trade Links Pvt. Ltd. (Authorized Dealership of Tata Motors Ltd.) Industry: Automobile About the Company: Grover Trade Links Pvt. Ltd. is a trusted and leading authorized dealership of Tata Motors Ltd., committed to excellence in automotive sales and service. With a strong customer-centric approach, we aim to deliver top-quality service and genuine support to our clients. Position Overview: We are looking for a Customer Relationship Manager (Service) who will play a pivotal role in maintaining and enhancing customer satisfaction. The candidate will manage customer interactions, feedback, and service reminders, ensuring all customers receive exceptional service experiences. Key Responsibilities: Act as a point of contact for customer inquiries and issues related to service Monitor Customer Satisfaction Index (CSI) and implement improvement actions Coordinate with service advisors to ensure service quality Ensure follow-up on pending customer issues and ensure timely resolution Maintain and strengthen relationships with existing clients Requirements: Experience: 2–4 years in customer relationship management, preferably in the automobile industry Education: Graduation in any stream (MBA in Marketing or related fields preferred) Skills: Excellent communication and interpersonal skills Customer-focused with a keen eye for detail Strong problem-solving and multitasking abilities What We Offer: Competitive salary and A dynamic work environment and growth opportunities Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Ability to commute/relocate: C B Ganj, Bareilly, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: CRM: 2 years (Required) Work Location: In person Speak with the employer +91 7088119811

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