Customer Service Representative Fly High Aviate Pvt. Ltd.

0.0 - 31.0 years

2 - 3 Lacs

Borjhar, Guwahati

On-site

Description: Top Duties And QualificationsA customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships. Customer Service Representative Duties And ResponsibilitiesCustomer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organisation execution. Additional responsibilities of a customer care representative include the following: Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough Meet call handling quotas and individual and team sales targets Gather and analyse client data to identify possible products or services to recommend to management Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary Follow communication protocols, rules, and policies

Posted 1 week ago

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Site Engineer The Designers Consortium

5.0 - 31.0 years

2 - 3 Lacs

Borjhar, Guwahati

On-site

For B tech-minimum experience for 2 years in solar project. For ITI- minimum experience for 4 years in solar project.

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Operation Executive Fly High Aviate Pvt. Ltd.

0.0 - 1.0 years

2 - 2 Lacs

Borjhar, Guwahati

On-site

Job Duties and Responsibilities Load and unload cargo from airplanes using equipment such as forklifts and pallet jacks. Ensure that all cargo is properly secured and labeled before departure. Verify and document the weight and dimensions of cargo, and determine the appropriate shipment method. Communicate with other air cargo agents and airline personnel to ensure timely and efficient processing of cargo. Process and track incoming and outgoing shipments, and update related records and databases. Coordinate with customs officials, freight forwarders, and other parties to ensure proper documentation and compliance with regulations. Respond to customer inquiries and concerns, and resolve any issues related to the shipment of cargo. Inspect cargo for damage or other issues, and report any problems to superiors and appropriate parties. Maintain a clean and safe work environment, and follow all safety procedures and protocols. Stay informed about industry trends, regulations, and best practices, and continuously develop skills and knowledge through training and education.

Posted 2 weeks ago

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